Shelter Life Coach

Expectations of your role:

• Conduct comprehensive family assessments, including screening, intake, and placement into emergency shelter, to ensure families are connected with the services that best meet their needs.
• Partner with YWCA Employment Services staff to develop individualized family development plans that support both housing stability and employment goals.
• Meet regularly with assigned families to provide ongoing coaching, coordinate services, help navigate community resources, remove barriers to permanent housing, and celebrate progress toward goals.
• Apply best practices in housing navigation and case management through a culturally responsive, trauma informed, and strengths based approach.
• Facilitate life skills classes and educational workshops that equip participants with the knowledge and practical skills needed to achieve housing stability, financial independence, and long term success.
• Build and maintain positive working relationships with partner hotels and motels to support smooth shelter operations and ensure families have a safe, respectful experience.
• Participate actively in supervision, team meetings, case consultations, and ongoing professional development.
• Collaborate with colleagues across YWCA programs, including Children and Youth Services, Gender Based Violence Intervention and Prevention, Economic Advancement, and Health and Safety, to provide coordinated, holistic support for families.
• Develop and maintain partnerships with schools, healthcare providers, government agencies, landlords, employers, and other community organizations to expand resources and improve outcomes for participants.
• Maintain accurate, timely, and complete case documentation in accordance with agency, funder, and program requirements.
• Contribute to a welcoming, inclusive, and equitable workplace by actively participating in the YWCA's Race and Social Justice Initiative (RSJI) and incorporating equity and anti racism principles into daily work with participants, colleagues, and community partners.

Must have's to be successful:

• At least (2) years of direct social service experience, including (1) year working with low-income and/or homeless families and/or victims of domestic violence ​OR Bachelor’s Degree with at least (1) year of direct social service experience working with low income and/or homeless families ​
• Demonstrated knowledge and skills of basic computer competencies such as emailing, calendaring, entry-level data entry and familiarity with Microsoft Office products ​​
• Knowledge of available resources in Seattle-King County for low income/homeless families ​
• Knowledge of mental health, drug and alcohol issues preferred ​
• Experience working with communities of color and people from different cultures than your own ​
• Must have valid Washington State Driver License, personal vehicle, insurance, and an acceptable driving record. (No more than 2 moving violation within a year period and no accidents within 3 years.)
• Ability and willingness to work independently and as a part of a team
• Core Competencies Expected: Initiative, Collaboration, Achieving Measurable Results, Ethics and Integrity, Problem Solving, Race & Social Justice Advocacy, Fostering Diversity ​

Hours, Rate, and Benefits

RATE, HOURS, BENEFITS

Physical Requirements

The physical demands described below are representative of those that must be met to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

In performing this position, the employee:

• All positions at YWCA Seattle | King | Snohomish work with individuals who have experienced or are experiencing trauma, including but not limited to domestic violence, sexual violence, homelessness, unemployment, and financial hardship. As a result, employees may be exposed to secondary trauma. Staff are encouraged to practice self care and utilize available support resources.
• Continuously communicate and exchange information by listening and speaking with participants, agency staff, landlords, employers, representatives of community organizations, and other community partners.
• Frequently stand, walk, sit, bend, climb stairs, and move throughout office, shelter, hotel, motel, and community settings.
• Frequently use computers, telephones, and other office equipment to complete documentation, communicate with participants and partners, and perform administrative duties.
• Occasionally access participant living spaces, including hotel rooms, shelter units, or apartments that may require climbing stairs.
• Frequently travel throughout King and Snohomish counties using a personal vehicle to meet with participants, landlords, community partners, and service providers. Travel may account for up to 50% of the work schedule.
• Occasionally lift and carry materials weighing up to 20 pounds.

Definitions:
Continuously = Over 80% of the time
Frequently = 20–80% of the time
Occasionally = Under 20% of the time