Fault Detection & Diagnostics (FDD) Program Manager

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Position Summary

The FDD Program Manager provides strategic leadership, governance oversight, and cross-functional execution for the lifecycle and steady-state operations of the organization's Fault Detection and Diagnostics infrastructure across its corporate real estate portfolio. This role acts as a primary advisor to global smart building and technology teams, helping to shape the overarching governance framework and long-term scaling strategy for predictive building technologies. The Program Manager owns portfolio tracking mechanisms, risk management frameworks, and stakeholders' alignment to successfully transition facilities into data-driven, Condition-based Maintenance (CbM) regimes.

Core Responsibilities

• Program Governance & Portfolio Alignment: Establish and oversee standardized program tracking dashboards, formal risk frameworks (Risks, Issues, Changes, and Decisions), and progress update cadences to maintain absolute execution rigor.

• Scalable Strategy Execution: Direct the end-to-end implementation process of digital building and diagnostics initiatives globally across corporate offices and leased properties.

• Operational Strategy Evolution: Provide strategic guidance to enterprise smart building leadership to elevate global system requirements, refine site suitability assessment metrics, and build repeatable operational frameworks.

• Stakeholder & Vendor Coordination: Serve as the chief coordination point for program updates. Lead regular alignment sessions, technical performance reviews, and progress tracking meetings with regional workplace service groups, internal operational teams, and third-party platform vendors.

• Financial & Scope Management: Monitor execution variance against master budgets and contractual Scopes of Work. Evaluate technical variations and facilitate corporate approval paths for high-priority scope changes.

• Continuous Improvement (Lessons Learned): Organize post-deployment reviews and workshops to integrate field findings back into standard execution playbooks, ensuring efficiency gains in subsequent development tranches.

Required Qualifications & Experience

• Extensive experience leading complex technical programs or project management tracks within smart buildings, corporate real estate technology, or building automation systems.

• Documented mastery of portfolio management systems, advanced enterprise spreadsheets, and cloud-based workflow collaboration tools.

• Proven track record leading cross-functional teams spanning real estate properties managers, facilities staff, and technology infrastructure teams.

• Superior clarity in professional documentation and technical writing, with verified experience authoring master playbooks or operational methods of procedure.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

145,300.00 – 191,080.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –Mountain View, CA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

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Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.