Manager, Retail Technology Platforms

At Crew Carwash, our Purpose is to “Create Smiles and Lifetime Customers.” You will have the opportunity to join a Glassdoor Best Place to Work and achieve your full potential!

The Manager, Retail Technology Platforms own the strategy, administration, optimization, and business performance of Crew Carwash’s customer-facing retail technology platforms including POS, payments, promotions, subscriptions, and pricebook systems.

This role will lead Crew’s POS modernization effort, including the evaluation and migration off a legacy point of sale to a next-generation platform, and serve as the primary bridge between IT, Operations, Marketing, Finance, and vendor partners to deliver fast, scalable, secure, and customer-friendly technology across all locations. This role is on-site 5 days/week at our support center in Indianapolis/Fishers.

Crew’s performance measurements:

• POS platform uptime and reliability
• Promotion and pricing accuracy across all locations
• Speed to market for new campaigns and pricing changes
• Reduced transaction friction and faster issue resolution
• On-time, on-budget delivery of the POS migration roadmap
• Data feed accuracy and field/store satisfaction

Crew’s qualifications:

• Experience owning or administering POS or retail/hospitality transaction systems
• Must have working knowledge of SQL and underlying database structure
• Must possess outstanding customer service skills and be willing to work in a team environment
• Vendor management experience, including platform evaluations and migrations
• Strong understanding of pricing and promotions logic
• Strong cross-functional communication and stakeholder management skills
• Data-minded, with a track record of using metrics to drive improvement
• Demonstrated operational urgency and comfort working in a fast-paced, multi-location environment

Crew’s commitments to you:

• Paid Time Off + 6 paid holidays each year
• Free carwashes, naturally •
• Group health, dental, and vision
• 401K with company match
• Daily pay options available at no cost to you
• Tuition reimbursement
• Recognition and appreciation events

We're really in the people business, we just happen to wash cars!