Dispatcher/CSR
@ ACS Air Conditioning Specialist IncACS Air Conditioning Specialist Incacsairconditioningspecialistinc.com
Dispatcher/CSR
Macon, Georgia
Posted today
About the job
Join our team as a Dispatcher/CSR. We handle service scheduling, customer follow-ups, and communication in a fast-paced environment. Knowledge of HVAC dispatching is a plus, with training provided. Must be organized, proactive, and customer-focused.
Requirements
- 1-3 years customer service experience
- Strong multitasking skills
- Excellent communication skills
- Familiarity with Service Titan
- High school diploma or GED
Qualifications
- Self-motivated and organized
- Ability to learn software quickly
- Good map reading skills
- Team player and proactive
- Attention to detail
Full job description
Essential Job Duties:
* Maintaining the daily schedule for both service techs and installation teams
* Answering incoming calls Booking jobs for service department
* Communicating with customers daily for follow ups, tech arrival updates, scheduling, and more Fast-paced environment with strong teamwork environment High typing and multitasking skills required
Requirements & Qualifications:
* 1-3 years related experience and/or training in customer service, dispatching or project management, or equivalent combination of education and experience
* Proactive & accountable Self-motivated, fast learner and highly organized multi-tasker with attention to detail
* Excellent communication and customer service skills especially under pressure
* Familiarity with Service Titan and HVAC dispatching is ideal (will train for right person)
* Team player who is a self-starter and able to learn independently
* Confident in utilizing and learning new software programs
* Geographical knowledge of service area or map reading skills
* High school diploma or general education degree (GED)
* Must enjoy helping and working with others
Experience: Dispatching: 1-3+ years (Preferred)
Compensation details: 16-19 Hourly Wage
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* Maintaining the daily schedule for both service techs and installation teams
* Answering incoming calls Booking jobs for service department
* Communicating with customers daily for follow ups, tech arrival updates, scheduling, and more Fast-paced environment with strong teamwork environment High typing and multitasking skills required
Requirements & Qualifications:
* 1-3 years related experience and/or training in customer service, dispatching or project management, or equivalent combination of education and experience
* Proactive & accountable Self-motivated, fast learner and highly organized multi-tasker with attention to detail
* Excellent communication and customer service skills especially under pressure
* Familiarity with Service Titan and HVAC dispatching is ideal (will train for right person)
* Team player who is a self-starter and able to learn independently
* Confident in utilizing and learning new software programs
* Geographical knowledge of service area or map reading skills
* High school diploma or general education degree (GED)
* Must enjoy helping and working with others
Experience: Dispatching: 1-3+ years (Preferred)
Compensation details: 16-19 Hourly Wage
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