Entry Level Product Support

@ Year Up United
Year Up Unitedyearupunited.com

Entry Level Product Support

Moon Township, PA
Posted today

About the job

Year Up United is a nonprofit focused on economic mobility for young adults. The role involves troubleshooting product issues, supporting customers, and working with teams to enhance user experiences.

Requirements

  • Strong communication skills
  • Detail-oriented
  • Eager to learn
  • Customer service mindset

Qualifications

  • High school diploma or equivalent
  • Strong communication skills
  • Eagerness to learn

Full job description

Year Up United, a national nonprofit in the Banking, Insurance & Investment industry, seeks an Entry Level Product Support professional for our Customer Service & Support team. In this role, you’ll troubleshoot basic product issues, respond to customer inquiries, and escalate complex cases. You’ll collaborate with cross-functional teams, document support interactions, and help improve user experiences. Ideal candidates are detail-oriented, strong communicators, eager to learn, and committed to our mission of advancing economic mobility for diverse young adults.
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