Manager, Application Support
@ WMManager, Application Support
About the job
WM Corporate Services, Inc. seeks a Manager for Application Support in Houston, TX. The role involves overseeing HR system support, vendor engagement, project management, and system configuration. Remote work available. Requires 5+ years exp in HR tech support, vendor mgmt, and supporting UKG.
Requirements
- HR Tech support experience
- Leading service delivery
- Vendor relationship management
- Supporting UKG HR software
- Database knowledge (SQL/MS Access)
Qualifications
- Bachelor's in related field
- 5+ years industry experience
- Project management skills
- Strong communication skills
Full job description
Manager, Application Support sought by WM Corporate Services, Inc. in Houston, TX. 40 hrs./wk. Duties include: Oversee team responsible for day-to-day support, planning for releases & upgrades & managing projects for assigned HR systems / modules. Provide input on design options supporting processes / transactions. Align resources & scope to milestones. Responsible for intake & coord. of design, build, test, & deploy phases of app. Act as change control leader - responsible for planning releases, upgrades, patches, & config. across Oracle modules / HR apps. Provide support regarding config. & system functionality to automate processes. Oversee analysis to ensure optimal config. Mentor team members. Mng engagement w/ external vendors. Responsible for configuration of app. according to design req. & specs. Remote work benefit avail. Position is fully remote. Can work from anywhere in U.S. MIN REQ: Bach. degree, or foreign equiv., in Comp. Science, MIS, Business Admin., or related field. 5 yrs exp. in job offered. SPECIAL REQ: 5 yrs exp. in each: HR Tech. support, leading service delivery & mng’g vendor relationships; supporting UKG (previously Kronos); working with tech. database (SQL/MS Access), Dell boomi Interfaces, (Crystal / SSRS / RRDL), project mgmt & organization, communication & stakeholder mgmt & continuous process improvement & simplification. Travel up to 5% for short-term, domestic travel for corp. office team & project mtgs. in Houston, TX. Apply at our Career Website at https://www.wm.com/us/en/inside-wm/careers. Reference Job ID 2348723.
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