Orthodontic Treatment Coordinator – Gentle Dental

$1,000 Signing Bonus!
Full-Time | $24–$29 per Hour DOE | 4-Day Workweek

Locations: Keizer, Sherwood, Woodburn & Wilsonville

At Gentle Dental, we believe a great smile can make a lasting difference—and our Orthodontic Treatment Coordinators play an important role in helping patients and families confidently begin their orthodontic journey.

We are looking for an experienced, motivated Orthodontic Treatment Coordinator who combines exceptional patient service with strong communication, relationship-building, and treatment presentation skills.

If you have orthodontic experience, enjoy connecting with patients and families, and are energized by helping people understand their treatment and financial options, we'd love to meet you.

About the Role

As an Orthodontic Treatment Coordinator, you will guide patients and families from their initial orthodontic consultation through treatment acceptance and scheduling.

You'll partner closely with our orthodontists and clinical teams to help patients understand their recommended treatment, expected timeline, insurance benefits, costs, financing, and payment options. Your ability to build trust, communicate value, and follow through will help patients overcome barriers to care and confidently move forward with treatment.

This position supports multiple Gentle Dental locations in the greater Portland and Salem area and offers a full-time, four-day workweek: Monday, Tuesday, Thursday, and Friday.

What You'll Do

• Create an exceptional orthodontic consultation experience for patients and families
• Build strong relationships with patients and parents while understanding their goals, questions, and concerns
• Partner with the orthodontist to present recommended treatment plans clearly and confidently
• Explain orthodontic treatment options, timelines, expectations, and next steps
• Present treatment fees, insurance benefits, financing, and available payment options
• Help patients and families find solutions to financial, scheduling, and other barriers to treatment
• Establish treatment schedules and coordinate orthodontic start appointments
• Follow up consistently with patients who have completed consultations but have not yet started treatment
• Support strong case acceptance and orthodontic treatment starts while maintaining a patient-first approach
• Enter and maintain accurate treatment plans and patient information in the practice management system
• Monitor patient treatment progress and communicate relevant updates to the orthodontist and clinical team
• Maintain working knowledge of insurance benefits, exclusions, limitations, and requirements
• Coordinate insurance predeterminations and communicate patient financial responsibility
• Collaborate with orthodontists, clinical teams, and office leadership to achieve patient care and practice goals

What We're Looking For

• Minimum of 1 year of orthodontic experience
• 1+ years of dental, medical, or related front office experience
• Previous treatment coordination experience strongly preferred
• Experience presenting treatment plans and discussing costs with patients and families
• Strong interpersonal, communication, and relationship-building skills
• Confidence discussing treatment fees, insurance benefits, financing, and payment options
• Strong follow-up skills and the ability to guide patients through the decision-making process
• Excellent organization, attention to detail, and ability to manage multiple priorities
• Comfortable working across multiple office locations
• Computer proficiency required; QSI experience is a plus
• Bilingual skills are a plus
• A positive, patient-focused, and results-oriented approach

Compensation

$24–$29 per hour, depending on experience and qualifications

Plus a $1,000 Signing Bonus!

Relevant orthodontic experience, treatment coordination experience, and demonstrated treatment presentation skills may influence starting pay.

Benefits

Our opportunities provide a comprehensive benefits package, including:

• Medical and pharmacy coverage
• Dental and vision coverage for employees and their families
• Employee Assistance Program
• Basic life, AD&D, and long-term disability insurance
• 6 paid holidays plus 2 paid floating holidays
• PTO – 80 hours per year for hourly employees
• 401(k) plan and deferred compensation plan
• Referral bonuses ranging from $600–$2,500 depending on role

Schedule

Full-Time | 4-Day Workweek

Monday, Tuesday, Thursday & Friday

Locations

This position will support orthodontic patients at Gentle Dental offices throughout the region, including:

Gentle Dental Keizer Kids
3836 River Rd N
Keizer, OR 97303

Gentle Dental Sherwood
20673 SW Roy Rogers Road, Suite 201
Sherwood, OR 97140

Gentle Dental Woodburn
105 N Arney Rd
Woodburn, OR 97071

Gentle Dental Wilsonville
8309 SW Main, Suite 100
Wilsonville, OR 97070

Why Gentle Dental?

At Gentle Dental, we value our teammates’ smiles as much as our patients’ smiles. We are committed to exceptional patient care, operational and clinical excellence, personal accountability, strong relationships, and finding innovative ways to support our patients and teams.

As an Orthodontic Treatment Coordinator, you'll have the opportunity to make a meaningful impact by helping patients and families understand their options, navigate the financial aspects of orthodontic care, and confidently begin treatment.

We're looking for someone who can combine a patient-first mindset with the communication, confidence, and follow-through needed to drive strong case acceptance and treatment starts.

Come join Gentle Dental and help patients throughout our communities achieve healthy, confident smiles that last a lifetime.

Education

Preferred

• High School or better

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.