Customer Support Technician

@ DISHER
DISHERdisher.com

Customer Support Technician

Posted 12 months ago

This job is still taking applications, but it's been up a while.

About the job

DISHER partners with a global provider of modular units for plastics manufacturing. They seek a Customer Support Tech to service, install, and commission equipment, promoting a culture of empowerment and high morale.

Requirements

  • 3 to 5 years related experience
  • Travel experience
  • Driver’s license
  • Electrical systems knowledge
  • Multimeter proficiency

Qualifications

  • Ability to travel internationally
  • Calm under stress
  • Self-motivated and organized
  • Good communication skills
  • Willingness to learn

Full job description

Customer Support Technician – Plainwell, Michigan

DISHER is currently partnering with a leading global provider of modular units and systems for the manufacturing and processing of plastics. They are currently searching for a Customer Support Technician who will be responsible for servicing equipment as well as installing and commissioning new equipment and system expansions at customer sites.

What it's like to work here:

This company is focused on fostering a culture of empowerment and emphasizes high morale, strong communication and a customer-first approach. They trust their people to get the job done, which creates a laid-back atmosphere with flexible hours and a commitment to both hard work and enjoyable moments for the team.  

What you will get to do:

  • Traveling to customer locations to solve after-sale service issues, including equipment operation and evaluations as well as maintenance training.
  • Answering customer service phone calls and e-mails.
  • Testing and refurbishing used and customer owned equipment at the company's facility in Plainwell.
  • 25% (approximately) - support of new capital equipment projects and system expansions - directed by the responsible project manager.
  • Traveling to customer locations to assist in system installations, commissioning efforts, and start-ups.
  • Other project related activities as needed.

What will make you successful:

  • 3 to 5 years of experience in a related field or position.
  • Travel experience.
  • Driver’s license.
  • Ability to get a passport (travel to Canada and Mexico).
  • Experience with electrical systems and controllers - HMI troubleshooting experience.
  • Proficiency with a multimeter.
  • Must enjoy learning new things.
  • Must be able to act calmly in stressful situations.
  • Self-motivated and organized.
  • Good communication skills.
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