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We are seeking a knowledgeable and customer-focused HVAC Specialist to provide expert phone and email-based troubleshooting and applications assistance for residential and commercial water-source heat pump, geothermal, air-conditioning, and heat pump systems. You will support contractors, dealers, engineers, architects, and homeowners by delivering timely, accurate technical solutions and guidance.
Key Responsibilities:
- Provide troubleshooting and applications support via phone and email to external customers and internal teams (Customer Service, Sales) on a variety of HVAC systems and components.
- Collaborate with Product Management, Quality, Risk Assessment, Warranty, and Returns teams to resolve technical issues and support continuous improvement initiatives.
- Assist with new product introductions by reviewing technical materials for accuracy and developing departmental documentation and training resources, including technical videos.
- Represent the company in complaint resolution and technical investigations, providing detailed root cause analysis feedback.
- Maintain detailed electronic records of customer interactions and manage departmental email communications.
- Perform on-site field troubleshooting as needed, including occasional travel domestically and internationally for training or service support.
- Support peers by sharing expertise and assisting with their technical development.
- Maintain flexibility to provide after-hours support during critical rollouts or escalations as required.
- Work from either the office or home using company systems as directed by your supervisor.
- 3+ years of hands-on experience in HVAC technical support or a related role, with proficiency in multiple technical competencies.
- Strong understanding of HVAC systems including Air-to-Air Heat Pumps, Water Source Heat Pumps, and Geothermal, in residential and commercial environments.
- High School diploma or equivalent required; relevant certifications such as NATE, EPA certification is a plus.
- Technical knowledge of system piping, hydronics, wiring, water source heat pump controls, heat exchange fluid transfer, air conditioning circuits, compressors.
- Excellent problem-solving skills, initiative, and a strong customer-oriented approach.
- Exceptional communication and phone skills with the ability to work independently and collaboratively.
- Strong organizational skills, attention to detail, and a proactive mindset to meet individual and team goals.
- Computer proficiency including Microsoft Office Suite (Word, Excel, Access, Outlook); experience with MAS500 or SM+ is a plus. Typing skills are advantageous.
Work Environment:
- Primarily office and computer-based work with flexibility to work from home.
- Occasional on-site visits and travel inside and outside the USA as required.
Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization unavailable.
Additional Information
The U.S. base salary range for this full-time position is between the range of $65,000 - $80,000, individual pay is determined based on several factors, including, but not limited to, work experience and job knowledge, complexity of the role, job location, etc. This range does not include annual bonus percentage nor any other monetary considerations for the total compensation package. Your Recruiter can share more details about the specific salary range for this position during the interview process.
In addition to your base salary, Bosch offers a comprehensive benefits package that includes health, dental, and vision plans; health savings accounts (HSA); flexible spending accounts; 401(K) retirement plan with an attractive employer match; wellness programs; life insurance; long term disability insurance; paid time off; parental leave. Pay ranges included in the postings, when included, generally reflect base salary; certain positions may include bonus, or additional benefits.
Equal Opportunity Employer, including disability / veterans
*Bosch adheres to Federal, State, and Local laws regarding drug-testing. Employment is contingent upon the successful completion of a drug screen and background check. Candidates who have been offered the position must pass both screenings before their start date.
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