Customer Service Representative II

@ Taylor DM Brands Inc
Taylor DM Brands Inctaylordmbrandsinc.com

Customer Service Representative II

White Bear Lake, MN
Posted 1 day ago

About the job

Taylor Corporation is a large print and communications firm offering diverse products and solutions. We seek a Customer Service Rep to enhance customer experience, manage orders, and build relationships in our White Bear Lake facility.

Requirements

  • Strong interpersonal and communication skills
  • Sales and analytical skills
  • Organized with multi-project management
  • Attention to detail
  • Proficient in MS Office and Excel

Qualifications

  • Effective written and oral skills
  • Ability to follow detailed instructions
  • Able to remain pleasant under pressure
  • Trustworthy and loyal attitude

Full job description

Come Work with Us!
Benefits Available Day 1 - No Waiting Period!

Taylor is proud to now offer “DailyPay”. With “DailyPay”, you can get paid on your very first day. No more waiting for direct deposit or a paper check! https://www.dailypay.com/partners/taylorcorp/


Taylor Corporation is a growing, dynamic company with big plans for the future ― and our people. Family owned and proud of it, we power our employees’ potential and strive to create opportunity and security for every member of the team. We’re passionate about our work, we believe there is always a better way, and we’re in this for the long haul.

Ready to build a career? It’s time to look at Taylor.

Your Opportunity: Taymark, a Taylor company, is looking for a Customer Service Representative to join our team in our White Bear Lake, MN facility! As a CSR you will be empowered with tools and resources to create an extraordinary customer experience.  If you are passionate about customer care, this is the opportunity for you!

Work Authorization:
To be considered for the Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship.

Your Responsibilities Include:

  • Answering incoming customer and representative calls –phone system accountability. 

  • Contact sales reps with questions to complete the order or quote.

  • Design, quote and process orders for custom paper products.

  • Address dealers’ questions on shipped orders.

  • Maintain and clean and professional workspace

  • Works with various departments to fulfill the customer’s needs over the phone.

  • Enters rework orders, change orders, and updates to orders timely.

  • Applies credits, and processes reprints.

  • Develops and maintains relationship with customers.

  • Maintains a minimum standard of performance as measured by the department. These measurements may change from time to time and shall be clearly communicated to the rep.

  • Demonstrate respect for the potential and significance of every individual on the team.

  • Demonstrate passion for customers and our work.

  • Believe that there is always a better way.

  • Embrace personal, as well as shared responsibility and accountability.

  • Help in other areas as needed.

Your Shift:

  • Monday - Friday from 8:00am - 5:00pm (weekends as needed based on seasonal workload)

You Must Have:

  • Strong interpersonal and communication skill

  • Strong sales and analytical skills

  • The ability to be organized and manage and prioritize multiple projects simultaneously

  • Excellent attention to detail

  • Intermediate/Advanced-level computer knowledge and software proficiency in MS Office and Excel

  • Effective written and oral skills with the ability to comprehend and follow detailed instructions

  • Ability to remain pleasant under extreme pressure and during difficult circumstances

  • Ability to be cheerful, trustworthy, and loyal to those who are absent

The anticipated hourly range for this position is $19.00 - $21.00. The actual base offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The range listed is just one component of Taylor Corporation’s total compensation and benefits package for employees.

About Taylor Corporation 

One of the largest print and communications firms in North America, Taylor’s family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the world’s most recognizable brands.

With more than 50 years of category expertise and 10,000 employees spanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

The Employer retains the right to change or assign other duties to this position.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.

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