Bilingual Customer Service Representative (Onsite)

@ GC Services Limited Partnership d/b/a InteLogix
GC Services Limited Partnership d/b/a InteLogixgcserviceslimitedpartnershipd/b/aintelogix.com

Bilingual Customer Service Representative (Onsite)

Waco, TX
Posted 1 week ago

About the job

InteLogix is a leader in innovative solutions, empowering individuals and organizations. We seek energetic, empathetic customer service reps to deliver exceptional support and contribute to our mission.

Requirements

  • Fluency in English and Spanish
  • High school diploma or equivalent
  • Excellent communication skills
  • Ability to handle customer inquiries
  • Typing skills and tech savvy

Qualifications

  • 18 years or older
  • Availability on weekends/holidays
  • Sedentary work ability
  • Attendance reliability
  • Background check clearance

Full job description

Pay rate: $16/hr

Who we are:

At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

What’s the Role About?

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!

In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

  • Are you energetic, enthusiastic with an engaging personality?

  • Are you driven to deliver effective results while providing excellent customer service?

  • Do you have extraordinary communication skills?

What’s in it for YOU?

  • Paid Training

  • Medical, Dental, and Vision Insurance

  • Paid Time Off

  • Employee Discounts

  • Full-time, non-seasonal

  • Career Advancement

Responsibilities

  • Serve as the primary point of contact for customers via phone
  • Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions
  • Maintain a thorough understanding of products, services and policies to effectively assist customers
  • Accurately document customer interactions and transactions across all tools/platforms
  • Collaborate with other departments to resolve customer issues and escalate complex problems as necessary
  • Strive to exceed customer satisfaction goals and performance metrics
  • Continuously seek opportunities to improve the customer experience and streamline processes
  • Stay updated on product knowledge and industry trends to better assist customers
  • Ability to work within the defined hours of operation with flexibility needed on weekends and holidays

What We Look for in a Candidate:

  • Must be 18 years of age or older
  • High School Diploma or equivalent

  • Fluency in both the English and Spanish language

  • Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions and constant sedentary work
  • Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
  • Typing Assessment required 
  • Schedules vary based on job related factors
  • Superb attendance, so you can be there when our customers need us

All job offers are contingent upon completion of drug screen and completion of background check.

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