Account Manager - Printing & Packaging

The Key Account Manager works to improve MCC Label’s market position and achieve financial growth. This position is the lead day-to-day customer contact and continuously defines long-term organizational strategic goals, builds key customer relationships, identifies business opportunities, negotiates and closes business deals and maintains extensive knowledge of current market conditions. The Key Account Manager focuses on three main areas: Client Retention, Account Planning, and Account Administration. This role is highly collaborative as it requires interaction with mid-and-senior management, marketing, and technical staff.

Account Manager

Client Retention

• Lead day-to-day commercial contact for assigned accounts across procurement, R&D, and brand teams
• Build deep, multi-level relationships with decision-makers and influencers to identify growth targets and protect share
• Manage customer expectations and offer clear communication around timing and capacity; flag issues early and drive them to resolution
• Run point on quality issues, trials, and escalations, pulling in the right internal teams to thoroughly solve
• Serve as the voice of the customer inside MCC, and represent MCC in customer touchpoints and quarterly business reviews

Account Planning

• Own and execute the account plan, bringing customer and MCC priorities into alignment
• Manage revenue and growth targets and continuously seek out efficiency opportunities to improve profitability
• Work with pricing, operations, and supply chain to model capacity, substrate supply, and multi-plant allocation
• Keep in tune with active supply agreements; lead pricing and volume discussions supporting contract renewals
• Grow the account through new and incremental volume, seeking out opportunities to sell in MCC-innovation and earn share from competitors
• Track substrate and inventory positions, and monitor market and competitor activity that affects the account

Administrative

• Drive open action items, project milestones, and onboarding checklists to completion
• Keep account records and CRM current: price lists, POs, forecasts, trial reports, specs
• Manage aged-inventory review and drawdown against monthly targets
• Forecast and track account metrics; prepare account status reports for leadership
• Write clean customer-facing recaps and internal reports
• Partner with customer service and scheduling on open-order reports and prioritization

Qualifications

• Bachelor's degree or equivalent experience
• 5+ years in account management or sales, ideally in labels, packaging, print, or CPG manufacturing
• Track record managing large, multi-stakeholder accounts across sales, operations, quality, and supply chain
• Solid commercial footing with pricing, quoting, forecasting, and negotiation
• Strong writer and communicator, comfortable handling sensitive customer conversations
• Microsoft 365, Salesforce, and savvy incorporating A.I. into workflow
• Beverage packaging or label print knowledge (roll-fed, PS, shrink sleeve, cut & stack) a strong plus
• Able to travel for customer visits, plant tours, trials, and business reviews (25%)