OT NOC Administrator

We are seeking an OT NOC Administrator (Tier 1) to monitor and provide first-level support for critical Operational Technology (OT) environments. The role includes incident response, basic troubleshooting, documentation, and escalation of complex issues.

Primary Responsibilities

• Monitor OT systems, infrastructure, and alerts.
• Respond to alarms and incidents and perform basic troubleshooting.
• Support OT environments, including SCADA, PLCs, and HMIs.
• Follow incident response and escalation procedures.
• Document incidents, resolutions, and operational procedures.
• Assist with patching, performance monitoring, and reporting.
• Collaborate with engineering and technical teams.

Required Qualifications

• Experience in a NOC, Operations Center, or technical support environment.
• Knowledge of OT systems, SCADA, PLCs, and HMIs.
• Experience with monitoring and alerting tools.
• Strong knowledge of TCP/IP, VLANs, routing, and switching.
• Experience with incident monitoring, troubleshooting, and escalation.
• Strong communication and documentation skills.
• Associate degree in a technical field or equivalent experience.
• Ability to work rotating shifts, including nights, weekends, and holidays.

Preferred Qualifications

• OT cybersecurity or industrial control systems experience.
• Windows Server administration experience.
• Experience with system patching and performance monitoring.
• CompTIA Network+, CCNA, or ISA/IEC 62443 certification.