Personal Lines Client Service Manager

At Gallagher, we’re united by a commitment to one another’s growth and the pursuit of shared goals. We’re looking for a Personal Lines Client Service Manager to join our team and help us deliver exceptional service to our clients. This hybrid role offers the opportunity to work both remotely and in-office, with a schedule of Monday through Friday, 8:00 am to 5:00 pm. If you’re passionate about building relationships, solving problems, and making a real impact, this could be the perfect role for you.

In this role, you’ll be the go-to person for our clients, helping them navigate their insurance needs with confidence. You’ll provide personalized service, answering questions about policies, endorsements, and claims, and offering solutions to meet their needs. Whether it’s discussing auto, homeowners, or umbrella policies, you’ll ensure our clients feel supported every step of the way.

You’ll also play a key role in maintaining accurate client and policy data, using Gallagher’s technology to streamline processes and improve service quality. By collaborating with your team, you’ll help secure existing business and drive the sale of additional services, all while managing multiple priorities with ease.

Required:

• Bachelor's degree with 0+ years client service and/or claims management experience OR High School degree/GED with 3+ years client service and/or claims management experience.
• Active Producer's license.
• Strong written and verbal communication skills.
• Proficient in using technology as a tool to maximize productivity and quality.

Nice to have:

• 1+ years of prior experience providing client-facing customer service.
• Currently licensed in P&C
• Working knowledge of Microsoft software, including Excel, PowerPoint, Outlook and Word.

Here’s what you’ll bring to the role:

• You’ll hold a bachelor’s degree or equivalent experience and demonstrate a commitment to client service.
• You’ll hold an active Producer’s license or be willing to obtain one within 90 days of hire.
• You’ll use written and verbal communication skills effectively and leverage technology to enhance productivity.
• You’ll apply practical experience in client-facing customer service (preferred) and use Microsoft Office tools like Excel, PowerPoint, Outlook, and Word proficiently.

At Gallagher, we believe in growth for the go-getter. If you’re ready to make a difference and grow your career, we’d love to hear from you.

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At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)