Customer Delivery Manager

@ Finix

Customer Delivery Manager

Posted 8 months ago

This job is still taking applications, but it's been up a while.

About the job

Finix is a leading full-stack acquirer processor providing flexible payment solutions for SaaS, marketplace, and e-commerce platforms worldwide. We process billions annually and enable quick onboarding with no-code, low-code tools. Backed by top investors, we focus on innovation and customer success.

Requirements

3+ years relationship management
Experience with SaaS and tech companies
Strong communication skills
Contract renewal and negotiation
Ability to identify product opportunities

Qualifications

Experience in payment industry
Customer-focused and empathetic
Detail-oriented and proactive
Able to travel for onsite visits
Self-motivated and decisive

Full job description

About Finix

Finix is building the global operating system for fintech, starting with payments. From startups to publicly traded companies, Finix processes tens of billions of dollars annually both in-store and online. Finix was founded in 2015 and is headquartered in San Francisco.

To date Finix has raised over $200M, including a $75M Series C led by Acrew Capital and Lightspeed Venture Partners and backed by American Express Ventures, Bain Capital Ventures, Homebrew, Inspired Capital, Visa, and others

About the Role:

Finix is seeking a relationship-focused and detail-oriented Customer Delivery Manager to manage Finix’s strategic customer base. The Customer Delivery Manager strives to increase Finix’s long-term value by aligning strategic and key initiatives with those of our Customers and Partners.

As a Customer Delivery Manager, you will be responsible for managing the end-to-end delivery of our payment acceptance and payouts solutions to platform clients, ensuring a seamless and successful implementation process. In this role, you will collaborate closely with cross-functional teams, including sales, product development, support, and risk/underwriting, to meet client requirements and exceed their expectations.

You Will:

Produce and report performance metrics to internal and external stakeholders
Hold quarterly business reviews with clients
Participate in internal evaluations of new products or services being considered for the roadmap
Establish and cultivate strong relationships with senior executives across different business units within our customers’ organizations
Collaborate cross-functionally with teams internally to define priorities, plan joint roadmaps, and help solve critical issues across the organization
Represent and advocate for our customers during internal conversations
Operate in a fast-paced environment, juggling priorities of multiple internal and external constituencies
Work on a variety of initiatives with customers including, but not limited to, product partnerships, distribution, and commercial partnerships
Leverage our tooling to ensure all customer data is updated, visible to the organization, and actionable
Use customer performance metrics to convey the value of our product and the contribution of Finix’s capabilities to customer goals
Uncover opportunities to help our customers unlock revenue growth and impact to their businesses

You Are:

Consultative in nature, with a high degree of empathy to identify and understand customer pains, goals, and opportunities.
Comfortable traveling to visit customers onsite attend industry trade shows, and host customers in our SF office
Excited to pursue revenue retention and customer health targets that will make our company successful
Self-motivated — Able to be proactive and flourish with minimal guidance within uncertain and ambiguous environments
A strong verbal and written communicator

You Have:

3+ years of experience in Relationship Management, or similar roles at a top technology payments company
Experience working closely with Tier 1 SaaS and technology companies, financial institutions, and/or card networks at senior levels
Immense pride in your work, and approach even little tasks with craftsmanship and care. You sweat the details
You have excellent, thoughtful written and verbal communication skills. Effective communication is one of your superpowers
Experience with contract renewals and negotiation
Ability to identify product gaps and realize opportunities to solve with new or existing products (cross-sell/Upsell)
Strong product instincts and ability to identify opportunities for customers to utilize existing and in-development products
Prior knowledge/experience in the payment industry
Ability to partner with Finix product organization to build world-class features for existing customers

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Finix is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected class.

Role: Customer Delivery Manager

Level: IC3 - IC4

Location: San Francisco

Salary Range: $100,000 - 175,000 OTE/yr + Equity + Benefits

Our salary ranges are determined by role, level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire (remote) salaries. Individual pay is determined by work location, job-related skills, experience, and relevant education or training.

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