Lead Technical Account Manager, Public Sector

@ Truv
Truvtruv.com

Lead Technical Account Manager, Public Sector

Posted 6 months ago

This job is still taking applications, but it's been up a while.

About the job

Truv is transforming financial data access with a secure API platform. We streamline verification and switching processes, backed by top investors, impacting a $2B market. Join us to innovate in financial technology.

Requirements

  • 5+ years in customer success or solutions architecture
  • Experience with APIs and integrations
  • Enterprise account management skills
  • Strong problem-solving abilities
  • Excellent communication skills

Qualifications

  • Bachelor's in Computer Science or related
  • Experience at startups (50-200 employees)
  • Ability to travel up to 30%

Full job description

About Truv:

Truv is transforming the financial data industry with a secure and real-time API platform for payroll account access. Our technology streamlines income and employment verification, direct deposit switching, and more—eliminating outdated processes and unlocking greater financial opportunities. Backed by $30M from top investors like Kleiner Perkins and NYCA, we’re disrupting a $2B legacy market with cutting-edge innovation and a customer-first approach. Our leadership team brings expertise from industry giants like Apple, Carta, Venmo, MX, and Okta, driving the future of financial data access.

About the Job:

We are seeking a Lead Technical Account Manager to serve as a trusted advisor to our Public Sector clients. This role combines deep technical expertise with strong relationship management skills to drive product adoption, customer satisfaction, and business outcomes in a high-growth environment.

What You’ll Do

  • Own the technical post-sales relationship with assigned government accounts, serving as the primary point of contact for technical implementation, integration, and optimization.
  • Develop and execute technical account plans that align our solutions with customers' business objectives and technical environment.
  • Lead client onboarding, solution design, implementation, and integration projects, collaborating with customers' technical teams and internal engineering resources.
  • Create and deliver training programs for customer teams.
  • Proactively identify and resolve technical challenges before they impact customer satisfaction. Conduct review sessions and health checks to ensure optimal platform utilization.
  • Monitor customer technical metrics and usage patterns to identify opportunities for expanded adoption.
  • Partner with Product and Engineering teams to advocate for customer needs and provide market feedback.
  • Document best practices and contribute to internal knowledge base, guide customers through platform updates, new feature releases, and technical changes.

Who You Are

  • 5-7+ years of experience in servicing state and federal agencies, solutions architecture, or similar customer-facing technical role within B2B SaaS
  • Proven track record at early-stage startups (50-200 employees)
  • Strong technical background with understanding of APIs, integrations, data workflows, and enterprise software architecture
  • Ability to build custom demos, RFP process, data/security requirements, compliance and other procurement requirements
  • Enterprise account management or implementation experience essential
  • Strong analytical and problem-solving capabilities
  • Outstanding communication skills with ability to explain technical concepts to various audiences
  • Bachelor's degree in Computer Science, Engineering, or related field, Masters preferred
  • Ability to travel up to 30% of work days.

Success Metrics

  • Customer retention and expansion rates.
  • Technical implementation success rates.
  • Time-to-value for new customers.
  • Customer satisfaction and NPS scores.
  • Product adoption metrics.
  • Technical issue resolution times.
  • Customer health scores.
  • Revenue growth within accounts.

Benefits

  • Competitive salary and equity package.
  • Fully Remote.
  • Health, dental, and vision benefits.
  • 401(k)
  • Flexible time off.
  • Work with cutting-edge technology and innovative customers.
  • Learn from experienced leadership team from top tech companies.
  • High-impact role with clear growth trajectory.
  • Opportunity to shape the future of financial data access.
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