Client Manager, Small Business Benefits

@ Gallagher Benefit Services
Gallagher Benefit Servicesgallagherbenefitservices.com

Client Manager, Small Business Benefits

Brentwood, TN
Posted 2 days ago

About the job

Gallagher Benefit Services helps organizations with benefits strategies, wellbeing programs, and workforce solutions. The Client Manager role focuses on client retention, renewal management, and building trusted partnerships to support small business clients and promote meaningful workplace change.

Requirements

  • 3+ years client coordination experience
  • Health & Life licensing required
  • Strong communication skills
  • Experience with benefits renewal process
  • Ability to lead virtual meetings

Qualifications

  • Bachelor’s degree or equivalent experience
  • High school diploma with 8+ years experience

Full job description

Introduction

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

How you'll make an impact

Client Service & Retention

  • Manage and nurture relationships of a high-volume book of business, particularly Small Business Clients
  • Lead the Benefits Renewal Lifecycle process, advising clients on optimizing their Employee Benefits Program
  • Utilize Gallagher’s suite of resources, including tools like Excel and PowerPoint, and established work products to enhance client deliverables efficiently
  • Identify opportunities to communicate or introduce comprehensive solutions involving additional Gallagher services or expertise like Retirement Planning, Voluntary Benefits, and HR Consulting
  • Conduct virtual client presentations as needed
  • Resolve client inquiries, concerns, or issues in a timely and professional manner, collaborating with internal teams as needed to ensure resolution.
  • Complete internal training and professional development to stay informed on insurance industry trends and challenges in Small Business Employee Benefits
  • Exemplify the highest ethical standards, promote ethical behavior, and uphold the Gallagher Way

Compliance with Internal Processes

  • Comply with Gallagher’s Professional Standards of Excellence and internal procedures
  • Maintain up-to-date records in Gallagher’s Document Management System (DMS) and Account Management Platform

Time Management & Communication with internal & external stakeholders

  • Maintain positive relationships with Gallagher vendor partners and internal stakeholders
  • Maintain and prioritize tasks appropriately
  • Leverage internal team members and resources to manage client/vendor expectations and ensure timely delivery of requests for clients and vendor partners

About You

  • Bachelor’s degree and 3 or more year’s client coordination and/or claims management experience OR High School degree with 8 or more years client coordination and/or claims management experience.
  • Appropriate Health & Life licensing required
  • Possess strong oral and written communication skills, demonstrated through the ability to effectively present in client meetings, lead calls and correspond via email

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

  • Competitive compensation
  • Comprehensive benefits programs designed to support your well-being
  • Career development opportunities and ongoing learning
  • A collaborative, people-first culture with accessible leadership
  • The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

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