Senior POS Configurations Support Specialist

@ Restaurant365

Senior POS Configurations Support Specialist

Posted 2 days ago

About the job

Restaurant365 is a SaaS company transforming restaurant accounting and operations. The Sr. POS Configurations Support Specialist manages POS system updates, troubleshooting, and client tickets, ensuring seamless integrations and system performance.

Requirements

High proficiency in Radar POS integrations
Excellent customer service skills
Strong problem-solving ability
Effective communication skills
Ability to troubleshoot technical issues

Qualifications

Bachelor's degree preferred
Support agent experience
Leadership skills
Tech-savvy with coding knowledge
Detail-oriented

Full job description

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!

The Sr. Specialist, POS Configurations, plays a vital role in managing and executing POS system changes for the Radar product. In this role, you will be responsible for overseeing the entire POS Change process from start to finish, including the installation and troubleshooting of newly added POS systems. You will collaborate closely with the Development team when integrations require technical involvement and engage in discussions with enterprise customers who are implementing POS system changes across multiple locations. Additionally, you will conduct recurring calls to review and document any POS changes that are not performing as expected, ensuring that issues are identified and resolved promptly.

How you'll add value:

Configure and initialize new Integrations for Radar Customers

Troubleshoot Integration discrepancies and provide comprehensive solutions

Handle tickets for assigned Enterprise Radar customers

Document Software defects and report them to the Development team

Updating relevant documentation for assigned POS Integrations

Manage and troubleshoot customer exports from Radar

Cross train and assist with R365 POS Integrations as requested

Prioritize personal ticket queue

Manage schedule and time according to highest priorities
Mentor new team members at the request of Support Management

Other Duties as assigned

What you'll need to be successful in this role:

Bachelor's degree in related field is preferred

Demonstrated history of being a high performing Support Agent

Expert Knowledge within Radar POS Integrations

Customer service skills

Strong written and oral communication

Detail-oriented

Time management and task prioritization skills

Strong ability to problem-solve

Demonstrated strong leadership capabilities

Tech-savvy (any coding experience is a HUGE plus!!) and understand the technology and fundamental tasks working with software and internet applications

R365 Team Member Benefits & Perks

Competitive compensation package
Comprehensive medical benefits
R365 pays 100% of the premium for medical, dental, and vision insurance for employees
401k + matching
Team member stock options
Flexible PTO + Company holidays
Wellness initiatives

This role is hybrid, balancing flexibility with the value of in-person collaboration. To support connection, partnership, and team effectiveness, employees are expected to work onsite each Tuesday and Wednesday.

Internal Employees - R365 is committed to growing talent from within. If you see a role that excites you and you meet the qualifications, we encourage you to apply -regardless of your current location or work arrangement. Reach out to your People Business Partner if you have questions.

DYN365, Inc d/b/a Restaurant365 is an equal opportunity employer.

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