Location Based Technician II

Responsible for providing hardware and software support for local computing resources. Supports local networking resources and requirements. Works with technology staff, clients, collaborators and vendors to identify and analyze needs, investigate solutions, implement and deploy required technologies. Maintains technologies and observes procedures used for management and deployment of systems and software. Works to complete projects as assigned by institutional, departmental or divisional requirements. Functions as an active participant in working with departments, departmental liaisons and the individual clients. Maintain an awareness and understanding of technological advances, vendor product offerings and issues in line with campus requirements. Maintains current knowledge of institutional, departmental and divisional policies and procedures and acts in all duties and responsibilities to comply with these and other required regulations, policies or procedures.

The Technician II role delivers high-level customer service while resolving hardware and software support requests, providing technical support for computer applications and hardware, and answering questions about system procedures and resources. This role collaborates with Information Services, Systems Engineering, and Application Development to restore service and identify problems, ensuring timely resolution through soft skills, troubleshooting, and documentation. The Technician also manages local computing and networking resources, works closely with technology staff and customers to identify needs and implement solutions, and maintains procedures for managing and deploying systems and software. Additionally, the role involves staying informed about technological advancements, actively engaging with departments and customers, and ensuring compliance with all relevant policies and regulations. 

Compensation

In recognition of certain U.S. state and municipal pay transparency laws, St. Jude is including a reasonable estimate of the compensation range for this role. This is an estimate offered in good faith and a specific salary offer takes into account factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current salary range is $26.00 - $45.50 per hour for the role of Location Based Technician II.

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St. Jude is an Equal Opportunity Employer

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