Associate Customer Success Manager

@ Volt
Voltvolt.com

Associate Customer Success Manager

Posted 1 month ago

This job is still taking applications, but it's been up a while.

About the job

VOLT's Customer Success Manager ensures customer satisfaction, retention, and growth through onboarding, support, and relationship building. The role focuses on maximizing customer value, reducing churn, and identifying expansion opportunities in a remote SaaS environment.

Requirements

  • 5+ years in Customer Success or Account Management
  • Experience with SaaS or tech
  • Exceptional communication skills
  • Adaptability in fast-paced environments
  • Willing to travel 50%

Qualifications

  • Bachelor’s degree in Business or related
  • Proven stakeholder influence
  • Strong relationship skills
  • Experience in startup environment

Full job description

Associate Customer Success Manager

Location: Remote
Travel: 50% 

About the Role

The Customer Success Manager (CSM) at VOLT plays a critical role in driving customer satisfaction, retention, and growth. Acting as the internal advocate for our customers, you’ll ensure they gain maximum value from our platform—from seamless onboarding and training to proactive support and long-term success.

You’ll be a trusted advisor, guiding customers through their journey with VOLT, ensuring adoption of new features, and helping them achieve their desired outcomes. By building strong relationships, you’ll reduce churn, identify expansion opportunities, and directly contribute to VOLT’s growth.

Key Responsibilities

  • Customer Onboarding & Training: Lead new customer onboarding, delivering engaging and effective training to ensure a smooth adoption experience.

  • Proactive Support & Engagement: Maintain ongoing customer relationships through check-ins, guidance, and best practices to maximize platform value.

  • Customer Advocacy: Serve as the voice of the customer, relaying valuable insights and feedback to internal teams to inform product improvements.

  • Retention & Growth: Foster long-term partnerships that drive customer satisfaction, loyalty, and account expansion. Collaborate with Sales on expansion and cross-sell opportunities.

  • Customer Support & Troubleshooting: Serve as Tier 1 support for customers, resolving issues and escalating complex cases to internal teams for prompt resolution.

Qualifications

  • 5+ years of experience in Customer Success, Account Management, or a related role within SaaS or technology.

  • Bachelor’s degree in Business Administration or related field.

  • Exceptional communication, presentation, and relationship-building skills, with proven ability to influence stakeholders at all levels.

  • Experience in a fast-paced startup environment, with adaptability to shifting priorities.

  • Willingness to travel 50% for customer engagements (implementation, training, and QBRs).


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