Account Manager, California/Washington

Primary Duties:

Relationship Management

• Develop and nurture lasting relationships and engagement with physicians, providers, and healthcare system executives to support and enhance financial and quality performance across performance metrics.

Performance Management

• Own the account relationship across various domains, including financial performance and outlook, quality management, clinical management, population health, care management training, HEDIS and STARs performance, and operational enhancements.
• Utilize data analytics tools to monitor and communicate practice performance against key objectives and strategic plans.
• Develop project plans to ensure key organizational objectives are achieved.

Workflow and Staff Coaching

• Work to assist in training office staff and physicians & providers (in coordination with Aledade's Value Based Care Curriculum) on processes and technologies. Provide continual assessment of practice's and staff's training needs.
• Provide contract goals and current performance at the organizational, site, and/or provider levels to ensure aligned understanding of VBC contract goals and objectives. Communicate outcomes-oriented overviews of performance initiatives to convey organizational impact.

ACO Operations

• Coordinate with internal and external stakeholders to develop recurring executive-facing presentations and memos as needed.
• This may include data regarding practice performance, financial outcomes/projections, and contract terms at the practice and ACO level to external executives.

Additional Responsibilities

• Advise central leadership by proactively surfacing root causes of issues affecting practice performance.
• Adapt to evolving organizational needs and priorities by taking on additional duties as necessary.

Minimum Qualifications:

• 5 years of experience with executive level communication - written and verbal
• Demonstrated knowledge of value based care contracts across all patient types
• Minimum 6-8 years of experience with relevant competencies including practice management, project management, account management, analytical problem solving, and strategic insight using healthcare analytical skills.
• Ability to be at an onsite location anticipated 3-4 days a week in Shreveport, Louisiana (subject to practice needs).

Preferred KSA's:

• Graduate of an accredited college or university in nursing, social work, health technology or information technology-related programs. 8 years of significant and relevant work experience in medical practice management in lieu of educational requirements may be accepted, particularly with significant administrative experience in a clinic setting.
• Excellent organizational and project management skills, and team-building skills.
• Familiarity with process mapping and work-flow analysis tools.
• Advanced PowerPoint/slides, Excel/sheets, and other data visualization skills and willingness to learn additional software applications.

Physical Requirements:

• Sitting for prolonged periods of time. Extensive use of computers and keyboard. Occasional walking and lifting may be required.
• This is a remote position requiring the ability to complete approximately 20–25% annual regional travel for multi-day visits to partner sites across Northern California and the Seattle, WA area.