Dispatch Operator - Second Shift

@ 70 HonorHealth Support Services
70 HonorHealth Support Services70honorhealthsupportservices.com

Dispatch Operator - Second Shift

Phoenix, AZ
Posted 2 days ago

About the job

HonorHealth, a large nonprofit healthcare system in Arizona, seeks dispatch operators for managing calls, emergency response, and security duties in a compassionate environment.

Requirements

  • High School Diploma or GED
  • Customer service skills
  • Dispatching experience preferred
  • Ability to work evenings and weekends

Qualifications

  • High school diploma or GED
  • Associates degree preferred
  • Previous dispatch experience preferred
  • Strong communication skills

Full job description

Primary City/State:

Various Locations – Phoenix, AZ

Category:

Administrative Support

Shift:

Evening

Department:

Central Communications



Varied Hours/Varied Days

Sign-on bonus $2,500. Shift differential $2.50 and weekend $.90.




Great care starts with great people. (Like you.)

At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities:



JOB SUMMARY

This entry level healthcare position supports hospital operations as a PBX operator and Security dispatcher. Answers calls, dispatch's resources to emergencies and serves as a front line customer service agent. Works with state-of-the-art technology including software, surveillance equipment and is part of the hospital's first responder network. As needed, may also be required to work on-call.

ESSENTIAL FUNCTIONS
  • Keeps customer service as first priority in all interactions
  • Answers and responds to internal, external and security dispatch call traffic
  • Interacts with multiple software platforms to problem solve and serve callers needs
  • Provides numbers, resources and/or information to callers of all types
  • Completes documentation for all calls and service lines supported
  • Alert and activates resources to emergency codes, security issues including staff and patient needs
  • Covers the Customer Navigation Center’s phones after hours, nights, weekends and holidays
  • Activates mass notification calls, paging on-call resources and locates other as needed assets
  • Monitors surveillance cameras, child abduction, radio traffic, monitoring software for facilities, panic alarms etc.
  • Maintains documentation for security tasks, deploys them to calls and tracks their movement
  • Covers or takes call after hours for other service lines or call centers (Hope line, Cancer Center, Interpreters)
  • Assists in training and precepting new staff
  • Helps maintain department resources, service books, downtime resources and flip charts

EDUCATION
  • High School Diploma or GED Required
  • Associates Preferred

EXPERIENCE
  • Call answering and radio dispatching experience Preferred
  • Hospital operator and/or security dispatching experience Preferred

LICENSE AND CERTIFICATIONS



We're all in for your career.

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