Domestic Transportation Customer Service

@ Expeditors International
Expeditors Internationalexpeditorsinternational.com

Domestic Transportation Customer Service

Elkridge, MD
Posted 4 weeks ago

About the job

Expeditors is a global supply chain management company with 15,000 professionals, 250+ locations, and a customer-oriented approach. The role focuses on facilitating logistics, ensuring timely deliveries, and maintaining customer relationships.

Requirements

  • 6 months to 1 year experience
  • Understanding ocean documentation
  • Effective communication skills
  • Pro-active organizational skills
  • Good computer skills

Qualifications

  • Fluent in English
  • Experience with logistics preferred
  • Customer service experience
  • Ability to meet KPI standards

Full job description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

  • 15,000 trained professionals
  • 250+ locations worldwide
  • Fortune 500
  • Globally unified systems

Major Duties and Responsibilities

  • Ensure smooth and timely freight process flow
  • Ensure accurate and timely data entry into our operational system
  • Track and Trace Transcon files and reporting
  • Ensure accurate and timely client and vendor billing
  • Ensure delivery of freight and timely clearance when applicable
  • Interact with customers in arranging their shipments to meet customers service standards
  • Contribute and maintain good relationships with suppliers
  • Meet compliance at all times 
  • Network communications, timely responses to emails and requests
  • Meet KPI standards in accordance with Company policy
  • Understand customers procedures and maintain updated internal DLSOPs

  • 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
  • Understanding of ocean documentation process a plus
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
  • Pro-active, strong organizational skills
  • Good computer skills (Excel, Word)
  • Hazardous Materials certification (preferred)
  • Fluent in English


Expeditors offers excellent benefits

  • Paid Vacation, Holiday, Sick Time 
  • Health Plan: Medical, Prescription Drug, Dental and Vision
  • Life and Long-Term Disability Insurance 
  • 401(k) Retirement Savings Plan (US only)
  • Employee Stock Purchase Plan 
  • Training and Personnel Development Program
  • $23-$25 per hour
  • Hours are 8 AM to 5 PM

All your information will be kept confidential according to EEO guidelines.

Show full description

Similar jobs in Elkridge, MD

See all Domestic Transportation Customer Service jobs