Customer Service Support I

Job Title: Customer Service Support I

Location: Riverdale, IA

Pay Range: $22

Our client is currently seeking a Senior Customer Sales and Service Representative, Industrial to join our Rolled Products (RP) Headquarters (HQ) business unit at our Davenport Works Operations facility. This is NOT a remote work position.

Primary Responsibilities:

• The key role of the Industrial Sr. CSSR is to manage day-to-day account activities and to act as the liaison between the business and its customers.

• They are accountable for delivering value-added services resulting in the highest level of customer satisfaction, thereby creating sustainable competitive advantage in the marketplace.

• This position requires little or no supervision and requires independent action and initiative within assigned areas of responsibility while managing multiple customers, customer locations, and plant locations.

Major Activities/Key Challenges:

• Manage the day-to-day account activities for the customer. Including, but not limited to: Booking customer orders, non-standard order entry, status checks and expediting of orders, as well as resolution of related problems involving the plant

• Work closely with Supply Chain Management at the plant to ensure material is available to the end customer.

• Translate customer requirements and specifications prior to order entry.

• Prepare written quotations to quote pricing.

• Involved, and in cooperation with Outside Sales, in developing new business opportunities with existing customers.

• Work closely with support staff providing guidance regarding the customer order cycle process

Qualifications
Basic Qualifications:

• Associates degree from an accredited institution.

• Minimum 3 years of experience in sales/customer service, supply chain, accounting, or information systems.

• Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

• This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status. ITAR defines U.S. person as an U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.

Preferred Qualifications

• Bachelors degree from an accredited institution.

• Experience in sales/customer service, accounting, information systems, or supply chain experience in a manufacturing environment.

• Proficient computer skills including Oracle and MS Office programs Excel, Word, and Outlook.

• Experience using multiple complex computer systems simultaneously.

• Experience analyzing data from multiple sources and reaching conclusions and outcome with this information.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

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