Key Responsibilities:
Medication Preparation & Distribution
- Assist in filling medication orders through accurate labeling, counting, packaging, and stocking practices.
- Participate in medication distribution, including medication cassettes, emergency medication carts, and controlled substances in accordance with department policies and federal/state regulations.
- Support the procurement, storage, preparation, accountability, and distribution of investigational and study medications.
Inventory & Controlled Substance Management
- Maintain appropriate inventory levels in pharmacy stock rooms, automated dispensing systems, and medication carousels.
- Ensure accurate recordkeeping, auditing, storage, and distribution of controlled substances in compliance with federal, state, and departmental regulations.
- Demonstrate advanced technical competency in specialized areas such as sterile compounding, IV admixtures, automation systems, packaging operations, operating room support, and controlled substance management.
Operations, Leadership & Training
- Coordinate daily workflow, prioritize responsibilities, and develop tools, guidelines, policies, and procedures to improve efficiency and maintain regulatory readiness within the designated area.
- Provide leadership and technical direction for medication preparation and operational activities.
- Train, mentor, and support Pharmacy Technicians, ensuring competency and adherence to departmental standards.
- Lead quality improvement initiatives and support new programs to enhance pharmaceutical care, operational performance, and patient outcomes.
Regulatory Compliance & Documentation
- Ensure medications are stored securely and in compliance with Department of Health, Joint Commission, State Board of Pharmacy, and other regulatory requirements.
- Maintain required documentation, including inventory records, refrigerator and eyewash logs, billing records, and patient information.
- Comply with all applicable regulations and policies, including HIPAA, OSHA, CMS, FWA, and other federal and state requirements.
- Complete departmental documentation, reporting, and billing accurately and within established timelines.
Customer Service & Collaboration
- Demonstrate professionalism and a strong service-oriented approach when interacting with patients, visitors, and healthcare team members.
- Foster positive working relationships and provide constructive feedback consistent with UPMC values and a culture of service excellence.
- Support departmental initiatives and collaborate with colleagues to improve workflow, productivity, and patient care.
Financial & Administrative Responsibilities
- Process pharmacy sales transactions and follow established cash-handling procedures.
- Prepare operational reports and maintain pharmacy computer systems, records, and databases.
- Regularly inspect designated work areas to ensure cleanliness, organization, and compliance with operational standards.