Crisis Specialist

Job Title: Crisis Specialist I or II 

Location: Springfield, Missouri 

Department: Crisis Services 

Employment Type: Full Time

Job Summary: 
Join our compassionate and dedicated team as a Crisis Specialist I or II, where you will play a vital role in supporting individuals in crisis. You will have the opportunity to make a meaningful impact by assisting consumers in navigating their behavioral health needs. We are looking for someone who is adaptable, proactive, and able to establish effective relationships with clients. Your skills in crisis intervention and counseling will be essential in helping others find the support they need. Together, we can make a difference in the lives of those we serve. 

In this role, you will provide critical support through phone, face-to-face, and mobile crisis interventions. You will document all interactions and ensure that clients receive the appropriate resources and guidance during their time of need. 

This position offers… 
• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost  
• Mileage Reimbursement – Company paid for work functions requiring travel 
• Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition 
• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce 
• Additional Perks & Benefits - Scroll down to bottom of this post to learn more 

Key Responsibilities: 
• Provide phone, face-to-face, and mobile crisis intervention as clinically appropriate and document all contacts on appropriate forms. 
• Deliver individual, group, family, and practical counseling to meet client needs and treatment goals. 
• Assess and facilitate admission to the Adult Crisis Stabilization Unit and evaluate clients for discharge based on safety. 
• Consult with law enforcement and hospital emergency rooms regarding alternatives for client disposition. 
• Participate in staff development activities and contribute to team growth. 
• Provide rapid aid in emotional crisis situations through crisis intervention services. 
• Attend scheduled conference calls, webinars, meetings, and supervision sessions. 
• Complete other duties as assigned by the Director of Crisis Services or designee. 

Education, Experience, and/or Credential Qualifications: 
• Bachelor's or Master’s Degree in the Human Services field. 
• Preferred: LMSW, LCSW, PLPC, LPC. 
• CPR/First Aid and CPI certified. 

Additional Qualifications: 
• Successful completion of background checks including criminal record, driving record, abuse/neglect, and fingerprint checks. 
• Current driver’s license, acceptable driving record, and current auto insurance. 

Physical Requirements: 
• ADA Consideration - Sedentary work: Exerting up to 10 pounds of force occasionally (exists up to 1/3 of the time) and/or a negligible amount of force frequently (exists 1/3 to 2/3 of the time) to lift, carry, push, or pull, or otherwise move objects, including the human body. 
• Sedentary work involves sitting most of the time but may involve walking or standing for brief periods. 

Keywords: Crisis Intervention, Behavioral Health, Counseling, Crisis Services, Mental Health, Mobile Crisis, Community Resources, Support Services, Emergency Services, Human Services