(Bellevue) Hybrid Client Service Leader (Player/Coach)

Future opportunity for a Client Service Manager! While this role is not currently open, we are always looking to connect with talented professionals like yourself for upcoming opportunities!

• Communicate resources available within Gallagher to fill white space needs (Pharmacy Practice, Retirement, GGB, HR Consulting, Voluntary Benefits, etc.)
• Responsible for Client Service Cycle with guidance as necessary from Client Executive(s) and Senior Client Executive(s)
• Manages accounts with varying funding types and provide support on more complex self-funded accounts
• Maintains account responsibility and is a strategic relationship manager and client liaison
• Accountable for 95% retention for an assigned group of clients
• Provide guidance, training and mentorship to new hires, account management, team resources, and anyone that needs assistance
• Work closely with account management and resources to prioritize workflow, ensure accountability and follow-through
• Address and resolve internal and external challenges with guidance as necessary
• Keep clients well-informed of compliance related issues
• Identify client needs, provide solutions while leading and managing strategic objectives for accounts and assist on more complex accounts
• Work with account management team to ensure compliance with local and corporate standards
• Develop, cultivate and maintain positive relationships within the branch, with clients and with vendor partners
• Leverage Gallagher resources, available tools, established work products, maximize efficiency and effectiveness in client deliverables

Required: Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience. 1+ years supervisory experience. Life & Health License is required.

Preferred: Previous insurance knowledge and experience managing client relationships. Solid financial acumen.

Behaviors: Proficient in using technology as a tool to maximize productivity and quality. Strong written and verbal communication skills. Comfortably engages others in consultative discussion. Effectively manages/balances multiple and sometimes competing priorities. Works in a self-directed manner.

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)