IT Help Desk Specialist (Boston)

@ Lendbuzz
Lendbuzzlendbuzz.com

IT Help Desk Specialist (Boston)

Posted 2 weeks ago

About the job

Lendbuzz develops innovative credit access tech, valuing diversity and independence. The IT Help Desk role supports workplace tech, troubleshooting hardware and network issues, managing user access, and supporting AV systems at our Boston headquarters.

Requirements

  • Associate’s or Bachelor's degree in IT
  • 1-2 years IT support experience
  • Experience with macOS and Windows
  • Strong troubleshooting skills
  • Familiar with networking basics

Qualifications

  • Excellent communication skills
  • Customer service experience
  • Knowledge of LAN/Wi-Fi
  • Support experience with AV equipment

Full job description

At Lendbuzz, we believe financial opportunity should be more personalized and fair. We develop innovative technologies that provide underserved and overlooked borrowers with better access to credit. From our employees to our dealers, partners, and borrowers, we’ve built a company and a culture around a resolute belief in the promise and power of diversity. We value independent and critical thinking.

We are looking for a customer-centric IT Support Specialist to be the face of our IT Help Desk and manage our day-to-day workplace technology. In this role, you will own the end-to-end employee lifecycle by provisioning hardware, managing user access within Google Workspace, and troubleshooting hardware across both Windows and macOS. From optimizing our network connectivity to keeping our Zoom Rooms and hybrid office AV running flawlessly, you will be the ultimate technical problem-solver for our team.

Note - This is an on-site role based at our Boston, MA Headquarters.


Key Responsibilities:

  • Serve as the first point of contact for IT support, resolving hardware, software, and connectivity issues for desktops, laptops (Windows and macOS), mobile devices, and printers

  • Manage user accounts, permissions, and access across all systems, including Google Workspace, Zoom Rooms, and other internal tools; handle user onboarding and offboarding, including provisioning accounts, devices, and access

  • Set up, configure, and maintain Zoom Rooms hardware and software, ensuring smooth video conferencing and collaboration

  • Provide AV support for meetings, seminars, and events, including projectors, microphones, speakers, and presentation equipment

  • Assist with on-prem IT infrastructure, including LAN/Wi-Fi networks, printers, and other office devices

  • Troubleshoot and resolve technical issues efficiently, documenting all incidents, steps taken, and solutions in the ticketing system

  • Educate end users on basic IT best practices, security, and proper use of office technology

  • Escalate complex technical problems to senior IT staff or vendors as needed
    Support IT projects, including hardware rollouts, software updates, and technology upgrades


    • Key Requirements:

  • Associate’s or Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)

  • 1–2 years of experience in IT help desk, desktop support, or technical support roles

  • Hands-on experience supporting macOS and Windows laptops and desktops

  • Strong customer service, troubleshooting, and communication skills

  • Excellent problem-solving and troubleshooting skills

  • Familiarity with networking fundamentals (LAN/Wi-Fi, IP addressing, DNS, DHCP) and Jira

  • Experience supporting printers, Zoom Rooms, and AV equipment


    • Nice to have:

  • Experience with event management technology or advanced AV systems

  • Experience with mobile MDM solutions JAMF

  • Certifications or hands-on experience with key IT platforms, including Google Workspace/Google Cloud, Okta (identity and access management), and Atlassian Jira (project/workflow management)

  • Familiarity with security frameworks (SOC 2, ISO 27001, PCI)



    • We believe:

    Diversityis a competitive advantage. We celebrate our differences, and are better when we have a variety of experiences, viewpoints, and backgrounds.

    Compassionis a strength. We care about our customers and look to build long-term relationships with them.

    Simplicityis a key feature. We work hard to make our forms and processes as painless and intuitive as possible.

    Honesty and transparency are non negotiable. We incorporate these traits in all of our interactions.

    Financial opportunity belongs to everyone. We work every day to improve lives by extending this opportunity.

    If you believe these things too then we would love to hear from you!

    Background Checks

    After an offer is accepted, Lendbuzz conducts a pre-employment background check. Any evaluation of the background check will be subject to an individualized assessment, taking into account the applicant’s or employee’s specific record and the responsibilities and requirements of the particular role.

    A Note on Recruiting Outreach

    We’ve been made aware of individuals falsely claiming to represent Lendbuzz using lookalike email addresses (eg @lendbuzzcareers.com). Please note that all legitimate emails from our team come from @lendbuzz.com. We will never ask for sensitive information or conduct interviews via messaging apps.

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