Receptionist
@ AACC Anderson Area Cancer Center Oncology-Hematology Clinic, P.AReceptionist
About the job
Anderson Area Cancer Center offers personalized medical guidance for cancer patients and caregivers. We focus on compassionate patient care, foster hope, and seek a receptionist to handle documentation, scheduling, and communication effectively.
Requirements
- Proficiency in EMR documentation
- Scheduling and chart prep skills
- Professional phone manner
- Ability to scan documents
- Customer service experience
Qualifications
- High school diploma or equivalent
- Excellent communication skills
- Attention to detail
- Ability to work with sensitive information
Full job description
Cancer patients and cancer caregivers choose the Anderson Area Cancer Center as a provider because of our personal medical guidance. We have a unique ability to foster a renewed hope for those who are seeking how to have a better life with cancer.
Join us in making a difference in patient care through your expertise.
Job Description:
Job Knowledge:
Demonstrates proficiency in EMR documentation and chart prep. Understanding of what needs to be in patients chart to provide care. Demonstrates proficiency in scheduling, and scanning documents. Maintains accurate documentation regarding MIPS requirements. Answering the phone professionally and transferring calls. Demonstrates proficiency in Word, Excel, Internet Explorer, and Chrome. Understanding of Check-In Duties
Tasking to appropriate staff.
Interaction with patients, care givers, providers and other staff member is professional.
Answering telephone and transferring to appropriate staff.
Collection of copay/payments.
Updating paperwork and insurance information.
Preparation for next day
Transferring of phones to answering service.
Work Quality:
Accurate documentation into EMR. Ensuring all documents are scanned into patients chart. Ensuring all paperwork is up to date Collection of copay/payments. Tasking description of why no copay/payment is collected. Having all paperwork ready for next business day. Ensuring all patients are approved to go back. Being polite, courteous and professional
Initiative:
Willingness to help others in any way possible. Seeks opportunities to learn new things related to the practice. Willingness to help with Check-Out
Professionalism:
Demonstrates professionalism in attire and attitude. Promotes cohesive positive relationships with co-workers Treats patient and care givers with compassion and respect. Communicates with other offices/businesses professionally. Be conscience of surroundings while having conversations with patients. Making sure we are HIPAA compliant. Not being loud or boisterous.
Communications/Listening Skills:
Communicates in a positive and respectful manner. Willingness to resolve conflicts in a manner that will achieve a positive outcome. Ability to discern a patient’s needs through attentive to verbal statements as well as watching for non-verbal actions. Ability to listen to others prior to drawing conclusions
Attendance/Punctuality:
Adheres to policy and procedures regarding time off, arriving on time, and early departure. Notifies Supervisor of unexpected events that may cause tardiness or early departure. Being ready work at start of shift.
Dependability:
Demonstrates dependability through attendance and successful completion of any assigned task.