Jr. Customer Success Analyst (Data Focus)

@ webfx.com
webfx.comwebfx.com.com

Jr. Customer Success Analyst (Data Focus)

Posted 15 months ago

This job is still taking applications, but it's been up a while.

About the job

WebFX is a leading digital marketing agency focused on client success and innovation. The Jr. Customer Success Analyst role offers extensive training, career advancement, and working in a dynamic in-office environment in Harrisburg, PA, with a competitive salary and benefits.

Requirements

  • Strong verbal and written communication
  • Customer service experience
  • Analytical research skills
  • Ability to translate technical info
  • Prior work in any field

Qualifications

  • Bachelor's degree, all majors
  • GPA 3.4 or above
  • Upcoming grads encouraged
  • Dependable and self-motivated
  • Passionate about data and tech

Full job description

About the Role

WebFX is seeking an entry-level candidate for our DataTech team! Our ideal candidate has a bachelor's degree (or will soon have one!), a track-record of strong academics, and is excited about all things technology, analytics, and client consulting. Related experience is awesome to have, but never required - we'll train you on everything you need to know.

The Qualifications: Who You Are

Education:

  • A Bachelor's Degree: All majors welcome!
  • GPA: 3.4 or above
(Upcoming grads are encouraged to apply - we interview and hire up to a year in advance!)

Suggested Experience and Skills:

  • Prior experience working, in any field (for example: a part-time job, summer job, internship, etc)
  • Strong verbal and written communication skills
  • Customer service experience (in any industry)
  • Analytical and research skills
  • Ability to translate technical information into simple terms
  • Digital marketing experience (a bonus!)
  • Experience in analyzing data and creating reports (a bonus!)

Tools/Technical Skills:

(Not required, but awesome to have!)

  • Excel/Google Suite
  • Google Analytics, Google Tag Manager, or Google Ads
  • CRMs (such as Salesforce, Hubspot, Pipedrive, or similar)

Qualities and Traits:

  • You're passionate about data and technology, and love talking about them with others
  • You're professional, dependable, and self-motivated
  • You take pride in your work and always strive for high-quality results
  • You work with urgency and enjoy getting things done
  • You're proactive when it comes to solving problems
  • You're a lifelong learner, and are always looking to stretch and grow your skills
  • You love thinking both creatively and analytically, and love using data to make decisions
Don't stress if you don't have every experience listed - we hire for soft skills, and believe hard skills can be trained. If the job responsibilities sound interesting, and these traits sound like you, then we want to hear from you!

The Job Responsibilities: What You'll Learn to Do

Consult with Clients on Technical and Analytical Solutions

(About 40% of your day)

  • Communicate directly with assigned clients, providing industry advice and recommendations to help them achieve their goals
  • Consult with clients on their individual suite of technical tools, such as Google Analytics, Google Tag Manager, CRMs, data-tracking platforms, etc

Work Behind the Scenes to Analyze Data and Configure Solutions

(About 30% of your day)

  • Make recommendations and set up data-tracking platforms and functions accordingly for clients
  • Perform quality assurance for a client's technical solutions

Communicate Internally With Other WebFX Teams

(About 20% of your day)

  • Consult internally with WebFX marketers and account managers on client goals and data tracking
  • Work with the WebFX Martech development team to assist in creating client marketing automations and integrations

Become an Expert on WebFX's Proprietary Data and Software Solutions

(About 10% of your day)

  • Develop an expert-level understanding of WebFX's software product suite
  • Walk clients through our proprietary software solution, RevenueCloudFX

The Benefits: What You'll Get

Comprehensive, On-the-Job Training and Career Development

  • Initial "career kickstart" training to learn foundational hard skills over the first few months on the job
  • Ongoing advanced training sessions from industry experts as you progress further in your role
  • Regular team Lunch-and-Learns in our on-site training amenities

Career Growth and Upward Progression Paths

  • All our Jr-level roles represent the first step on an upward promotional path within WebFX
  • Merit-based promotions are abundant for new team members who meet or exceed performance metrics
  • Regular 1-on-1 check-ins with a manager to support career growth

Potential promotional path for Jr. Customer Success Analyst:

  • DataTech Solutions Architect
  • Lead DataTech Solutions Architect
  • Senior DataTech Solutions Architect

In-Person Experience Alongside Our Team of Industry Experts

  • This position is based fully in-office at our riverside campus in Harrisburg, PA, with opportunities for this to evolve as Fxers advance in their career tenure.

Compensation

  • $50,000-$55,000 (potentially higher based on work experience)

Meet WebFX: Who We Are

Hi there! We're WebFX, a full-service digital marketing agency based in the US. We've been 10x named the Best Place To Work in Pennsylvania, and we'd love to meet you! We are a fast-growing company that has doubled in size over the past 5 years, with talented team members now based around the globe (and representing 18+ different countries!). While we are growing at a rapid rate, we are committed to growing strategically and sustainably, and that starts with growing our team of the #BestCoworkers - that’s where you come in!

We're looking for people to join our mission to provide world-class digital marketing solutions to mid-size businesses around the world. We are passionate about what we do, we’re committed to driving business growth for our clients, and we’re on the hunt for people just like you, who take pride in their work and want to be part of a company that does too.

Why Choose WebFX?

Vibrant Company Culture: We've been named the Best Place To Work in Pennsylvania 10 times 🎉

Individual and Company Growth: Merit-based promotions with a clear progression path. WebFX grew 250% over the past 3 years, and we promote almost exclusively internally📈

Training and Development: Entry-level roles, comprehensive training, ongoing learning programs, and the chance to learn from some of the best in the business📚

Flexible Schedule: Start your day between 8-10 am - when you do your best work ⏰

Insurance Coverage: Health, vision, dental, and supplemental insurance with multiple plans and options to choose from, including HSA and FSA options with contribution matching 🩺

100% Company 401k Matching: Up to 4% 💸

Work-Life Balance: Generous PTO, new parent support (and paw-ternity leave!) 👶🏿👶

Tech and Equipment: All technology & equipment provided - every FXer receives a tech set-up valued at ~$1500, plus a personal desk fund for any extra touches you want to add to your space! 🖥️ 

Health & Wellness: 24/7 on-site gym and an employee wellness program including a free FitBit, fitness challenges, and a Headspace account 👟

Office Perks: Complimentary coffee service by our on-site barista, tea bar, pet-friendly office spaces, casual dress code, surprise catered meals, and more ☕

Opportunities to Give Back: On top of charitable donation matching and local volunteer opportunities, our #FXBuilds program has positively impacted over 15,000 people around the world - and every individual FXer's work directly contributes🌍

...And So Much More! Home buyer program, profit sharing, personal desk fund, green commute benefits, and the opportunity to be part of a passionate, driven team where we pride ourselves on delivering high-quality work that makes a real-world impact for our clients🤝

Check out our culture on social media:




*You don't need to apply more than once even if you're interested in multiple positions - you can simply let us know! We consider all open roles when reviewing resumes and applications!

We have a multi-step interview process, where we focus on giving both our candidates, and ourselves, opportunities to get to know each other a bit better. While our process may be more thorough and perhaps longer than other interview processes that you've been a part of, our goal is to work together with our candidates to find a mutually beneficial fit, where a candidate is a great addition to the FXFamily, and WebFX is the right fit for their career goals. Interested in joining the FXFamily? You should definitely apply now!

WebFX is an Equal Opportunity Employer, committed to providing and fostering an inclusive environment where all people, including women, minorities, LGBTQ+ and other underrepresented groups are supported, respected, and encouraged to excel within STEM careers. Our goal as an organization is to empower our team to achieve their personal best, bring people together, and provide equal opportunity to do so regardless of race, age, gender, sexual orientation, religion, physical ability or disability, or political affiliation. You can learn more on our website here!

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