About the Role
As the 2nd Shift Resident Services Associate / Housekeeper you’ll be the welcoming face of our community, the first to greet residents, families, and guests, and the first to answer the phone. This role is dynamic and hands-on; while you’ll serve as the point of contact at the front desk, you’ll also be on your feet providing support wherever is needed.
What We’re Looking For
- At least 21 years old with a valid driver’s license and clean driving record; able to valet park vehicles safely.
- Able to work Thursday-Monday 3:00pm to 11:30pm.
- High school diploma or equivalent (GED).
- Strong problem-solving, organizational, and multitasking skills in a fast-paced environment.
- Previous customer service experience, professional appearance, excellent communication and interpersonal skills.
- Adaptable and flexible to shifting priorities; willing to assist in various areas.
- Team-oriented with a proactive approach and attention to detail; reliable in completing tasks accurately and on time.
- Knowledge of the local community, preferred.
- Intermediate proficiency in Microsoft Office (Outlook, Word, Excel).
- Ability to communicate effectively in English with residents, guests, and staff.
- Must meet local alcohol service requirements and obtain food handler permits within two (2) weeks of hire.
Key Responsibilities
- Create a positive first impression by performing valet parking services for residents and visitors.
- Deliver outstanding customer service by greeting residents, families, and visitors, answering calls, and anticipating the needs of residents, guests, and vendors.
- Respond promptly to emergencies, monitor resident call systems, and contact emergency services when necessary.
- Oversee building safety systems, including fire alarms; follow emergency procedures and assist residents during fires or severe weather.
- Handle administrative tasks such as scheduling transportation, maintaining accurate records, coordinating guest suite reservations, and ensuring suites meet RLC standards.
- Support community operations by assisting with room service requests, dining room coverage during peak times, event setup, and responsible alcohol service.
- Maintain cleanliness in common areas and ensure building security by locking and unlocking exterior doors at designated times.
- Welcome new residents and guide them through the orientation process for a smooth transition into the community.
- Manage office supplies, resident documents, and menus; perform clerical duties as assigned.
Benefits for Full-Time Employees
- Competitive compensation and benefits
- Access your pay anytime
- $341 benefit stipend per pay period to apply toward:
- Health, Dental, Vision
- Life Insurance
- Short- & Long-Term Disability
- HSA, FSA, LSA
- Accident & Hospital Indemnity
- Legal & Identity Theft Protection
- Paid Time Off
- 401(k) with employer match
Why RLC?
- Fast-growing, family-owned company with 60+ communities nationwide
- Supportive leadership in a beautiful, resort-style environment
- A purpose-driven role where you make a difference every day
Ready to Support with Heart?
Bring your servant heart to a place that feels like family. Apply today, and our Team will follow up soon!
EOE/ADA
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