Senior Account Manager, SaaS

@ Loadsmart

Senior Account Manager, SaaS

Posted today

About the job

Loadsmart is a billion-dollar logistics tech company using innovative solutions to reinvent freight transport. The Senior Account Manager role focuses on expanding revenue by managing customer accounts, onboarding, upselling, and building strong relationships remotely across the US.

Requirements

5+ years account management experience
3+ years SaaS experience
Proven customer-facing success
Strong communication skills
Data analysis ability

Qualifications

Bachelor's degree preferred
Customer-oriented mindset
High technical aptitude
Experience with CRM systems
Problem-solving skills

Full job description

ARE YOU INTERESTED IN JOINING AN INNOVATIVE LOGISTICS TECHNOLOGY COMPANY?

Loadsmart is a growth-stage technology company valued at over $1 billion (a true Tech Unicorn)!

We are a collection of industry veterans and user-centered engineers using innovative technology to fearlessly reinvent the future of freight by helping shippers, brokers, warehouses and carriers to move more with less.

With headquarters in Chicago and a globally distributed remote team, Loadsmart continues to attract top talent committed to driving meaningful change. We seek professionals who embody our core values: curiosity, clarity, results, commitment, and teamwork.

We are hiring an Senior Account Manager to grow revenue within its existing customer base and new accounts. The role covers the full account lifecycle, building relationships with business owners, onboarding and educating customers, and creating account plans to expand Loadsmart's footprint. The Senior Account Manager owns a customer portfolio end-to-end: onboarding, enablement, growth, renewals, and cross-selling the flagship product stack, with a focus on delivering a strong customer experience throughout.

LOCATION: Remote - USA

WHAT YOU GET TO DO:

Own full-cycle post-sales activities:onboarding, enablement and adoption, product demonstrations, and renewals, ensuring every customer is set up for success from day one

Serve as the point person to identify, prioritize, and close expansion opportunities (upsell and cross-sell) across new and existing accounts, and negotiate contract terms on SaaS renewals

Build a comprehensive account plan that ties value justification, benchmarking, and ROI data to each customer's priorities and hurdles, driving decisions that support revenue target delivery and growth

Establish a structured engagement cadence: regular check-ins, QBRs/EBRs, and executive touchpoints that reviews adoption and success metrics, aligns on strategic priorities, and sets clear action plans for the next quarter

Build trusted, multi-threaded relationships across the customer organization, from day-to-day users to senior executives and economic buyers, reducing single-threaded risk and expanding adoption

Stay closely attuned to each account's strategic growth plans, technology strategy, and competitive landscape, tracking public information and industry trends that could impact the customer

Proactively surface customer needs, risks, and opportunities through ongoing engagement, partnering cross-functionally to drive resolution of account issues (billing, support, product, and other departments)

Gather customer feedback through structured interviews and surveys, and continuously deepen product expertise to serve as a subject matter expert

REQUIRED QUALIFICATIONS:

5+ years of experience as an Account Manager or Customer Success Manager for SaaS products

3+ years of experience working within SaaS

Proven track record of working in a customer-facing role

Excellent English language skills

Strong communication skills, both written and verbal, to effectively understand and communicate customer expectations

Customer-oriented: genuine interest in the customer’s business and in what the customer communicates, needs, and expects

Problem-solving: ability to clearly define and deliver technical solutions that drive customer satisfaction and business results

Interpersonal intelligence: ability to read between the lines and to ask difficult or uncomfortable questions to customers

Influence: the ability to map customers’ internal political environment and to positively influence the decision-making process

Data analysis: ability to understand and interpret data with a focus on generating insights

Results-oriented: ability to understand the goal, remain motivated, and consistently keep focusing on the outcome, no matter the obstacles

High technical aptitude and overall understanding of technology

Experience with CRM is a plus - preferably Salesforce

WORKING AT LOADSMART:

• Competitive base salaries - we believe in rewarding top talent

• Extremely competitive Equity package - become a shareholder in our company!

• Loadie Time Off - PTO and sick days without a limit

• Comprehensive Medical, Dental, and Vision insurance plans

• 401k Match

*Applicants must be currently authorized to work in the United States on a full-time basis. Loadsmart will not sponsor applicants for work visas.

At Loadsmart, we believe our biggest asset is our people. We are proud to be an equal opportunity employer, hiring and developing individuals from diverse backgrounds and experiences to add to our collaborative culture. Loadsmart treats all candidates and employees with respect and does not discriminate in our recruiting, hiring, and promoting processes, including on the basis of race, color, religion, sex, age, sexual orientation, gender identity and/or expression, national origin, veteran status, or disability.

It is the policy of Loadsmart that all offers of employment made shall be contingent upon successful completion of electronic background check(s). These checks will be job-related, consistent with business necessity and conducted by our vendor, pursuant to all applicable laws, rules, policies and procedures of our candidates' specific locale.

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