Behavioral Health Intake Coordinator
@ 10 Nationwide Children's HospitalBehavioral Health Intake Coordinator
About the job
Provides behavioral health services and resource coordination. Focuses on screening, referrals, and collaboration with teams to meet community mental health needs.
Requirements
- Behavioral health or customer service experience
- Strong computer and data entry skills
- Proficiency with EPIC system
- Customer service skills
Qualifications
- Bachelor’s Degree in psychology or social work
- Excellent communication skills
- Ability to collaborate with teams
Full job description
Overview:
Job Description Summary:
Job Description:
- Assists families in determining needed resources and services through a screening and triage process.
- Answers questions and concerns of families and provides service referrals and scheduling.
- Gathers referral and pre-admission information and completes all pre-admission data entry.
- Identifies emergent or complex cases and seeks clinical review prior to finalizing the referral.
- Collaborates with interdisciplinary teams to ensure efficient resource and scheduling services.
- Utilize Electronic Medical Record and Scheduling software to assess the demand for services and the ability of current service capacities to meet the community’s needs.
- Maintains confidentiality of all clinical and administrative information consistent with agency policy.
Education Requirement:
Bachelor’s Degree in psychology, social work or related field, required.
Licensure Requirement:
(not specified)
Certifications:
(not specified)
Skills:
- Strong skills in customer service, process improvement, data entry, and advanced computer skills, required.
- Proficiency with EPIC and the NCHBH system,preferred.
Experience:
Behavioral health or customer service experience, required.
Physical Requirements:
OCCASIONALLY: Bend/twist, Climb stairs/ladder, Flexing/extending of neck, Lifting / Carrying: 0-10 lbs, Pushing / Pulling: 0-25 lbs, Reaching above shoulder, Squat/kneel
FREQUENTLY: Standing, Walking
CONTINUOUSLY: Audible speech, Color vision, Computer skills, Decision Making, Depth perception, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Repetitive hand/arm use, Seeing – Far/near, Sitting
Additional Physical Requirements performed but not listed above:
(not specified)
"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"