Bilingual Broker Support Specialist

About Acrisure  

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more.   

In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible. 

Job Summary

The Broker Support Specialist will field and handle all support inquiries coming in from brokers and will work with various departments within the organization (e.g. Sales, Marketing, Licensing/Contracting, Accounting)

The Broker Support Specialist is also responsible for managing all broker relationships and ensuring all contracted brokers are equipped to sell products throughout the year. This can require continual outreach to all brokers to ensure they are truly engaged.

Responsibilities

• Creates updates and maintains Microsoft documents for reporting, electronic filing, and other purposes as needed.

• Organizes and prioritizes large volumes of information.

• Reviews emails and shares information with appropriate staff.

• Handles confidential and non-routine information and explains policies when necessary.

• Works independently and/or within a team on special nonrecurring and ongoing projects.

Requirements

• Bilingual (English & Spanish)

• Strong analytical, problem solving, and statistical skills.

• Ability to read and interpret documents

• Excellent oral and written communication skills.

• Proficient in MS Office to include advanced level Word, Excel, and PowerPoint skills.

Education and Preferred Experience

•  A high school diploma is required; college education from an accredited institution of higher learning is preferred.

• 2+ years of Customer Service experience

• 3+ years of Administration experience

#LI-DL1

#LI-On-Site

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Why Join Us:

At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

Employee Benefits

We also offer our employees a comprehensive suite of benefits and perks, including:

• Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.

• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.

• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.

• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.

• … and so much more!

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting leaves@acrisure.com.

Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws.

California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.

Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice.

Welcome, your new opportunity awaits you.