Customer Service Representative

@ Sagility
Sagilitysagility.com

Customer Service Representative

Fort Lauderdale, FL
Posted today

About the job

Sagility offers healthcare support using data, tech, and compassion. This remote role involves handling calls, resolving issues, and ensuring quality service to improve health outcomes.

Requirements

  • Ability to handle high call volume
  • Excellent communication skills
  • Experience with healthcare support
  • Proficiency in computer systems
  • Knowledge of HIPAA guidelines

Qualifications

  • High school diploma or equivalent
  • Customer service experience
  • Detail-oriented
  • Empathy and problem-solving skills
  • Ability to work remotely

Full job description

Sagility is hiring a remote Customer Service Representative to support members and patients for leading healthcare organizations. In this work-from-home role, you’ll handle high-volume inbound calls, respond to benefit and claim inquiries, document interactions accurately, and escalate complex issues as needed. You’ll use multiple computer systems, follow HIPAA and quality guidelines, and meet performance metrics for accuracy, empathy, and call resolution. Sagility offers a collaborative, mission-driven culture focused on improving health outcomes through data, technology, and compassionate service while growing your career in healthcare support.
Show full description

Similar jobs in Fort Lauderdale, FL

See all Customer Service Representative jobs