Customer Service Representative - Healthcare

-Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses

-Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules

-Utilize standard technology such as telephone, e-mail, and web browser to perform job duties

-Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing

-Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller

-Refer calls as required to CSR Lead

-Maintain up-to-date knowledge of client regulations and policies

-Report problems that occur via the online system so they can be addressed by the appropriate parties

-Ability to work within established turnaround times

-Must have excellent interpersonal skills and the ability to organize simultaneous tasks

-Ability to work as a member of a team

-Must participate and certify in internal CCO training to begin this role.

-Medicare will be expected to participate in and certify internal Tier I Claims Part A, Claims Part B, and Claims DME training later to complete your Tier I am training for this role.

-May be required to work overtime and scheduled holidays.

-Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion