Director of Housekeeping

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Meet us in Atlanta, and we’ll show you what it means to have fun, Southern style. Our vibrant capital city is the living, breathing cultural heart of the American South, where world-renowned chefs, business moguls and celebrities flock for work and play. Our Midtown Hotel puts you just steps from the renowned High Museum of Art, eclectic Peachtree Street, and the lush expanses of Piedmont Park. Indulge in French inspired luxury, where classic French flavors meet modern elegance of our Brasserie Margot, or treat yourself to some relaxation at our tranquil Spa. Come experience the fun and charm of Atlanta!

• Manages the staff of the Housekeeping Department.  Interviews, trains and schedules the staff.  Conducts Performance Evaluations and disciplines staff when needed.  Ensures communications and follow-up on any problems, guest requests or special requirements.
• Establishes detailed cleaning and preventive maintenance programs to ensure appearance and life of all furniture, fixtures and equipment.  Sets and maintains high standards of cleanliness. Assigns staff to complete the needed activities for the day.  Monitors staff’s activities to assure that standards are being met, staff is being supported and guest needs are being met. Inspects all areas of responsibility daily. Works directly with outside contracted companies to assure quality and timeliness of work.
• Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.  Responds to all guest requests in an accurate and timely manner. Coordinates the housekeeping needs of any Condominium or Co-op owners.  Interaction with guest will be in person and by phone.
• Assures the financial goals of the department are being met. Monitors and controls labor expense and other divisional expenses such as Uniforms, Linen, Guest Supplies, Cleaning Supplies and Contract Services.  Establishes and maintains accurate inventory records. Participates in periodic Linen, Uniform and Supplies Inventories.  Recommends appropriate actions passed on results of inventory.  Assures that equipment is properly maintained.  Prepares annual budget for labor and operating expense. Proposes items to be included in annual Capital Plan.
• Assures effective operation of the Laundry/Valet Department.  Assists the department when needed.
• Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees. Responds swiftly and effectively in any hotel emergency or safety situation.
• Comply with Four Seasons’ Work Rules and Standards of Conduct.
• Work harmoniously and professionally with co-workers and supervisors. 

• College degree preferably specializing in hotel/restaurant management or equivalent experience is required.
• Requires minimum of two years employment in a related position with Four Seasons or another organization. 
• Proven leadership and supervisory experience.             
• Requires working knowledge of the Housekeeping aspect of services, policies or operations and generally learn on-the-job.
• Requires the ability to operate various computer systems.
• Ability to read and speak English in a clear manner.
• Requires a working knowledge of division operations and core standards, policies, and standard operating procedures. 
• Requires reading, writing and oral proficiency in the English language.

• Dynamic Employee Culture where you are encouraged to be your true self 
• Inclusive and diverse employee engagement events all year-round 
• Competitive wages and benefits (Medical, Dental, Vision, Employee Assistance Program, 401k Retirement Plan, and much more) 
• Excellent and ongoing Training and Development opportunities   
• Complimentary Accommodation at other Four Seasons Hotels and Resorts
• Complimentary Dry Cleaning for Employee Uniforms   
• Complimentary Employee Meals 
• Annual Incentive Program / Bonus Plan determined by your own performance in comparison to established goals  
• … and so much more!   

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal