Customs Brokerage Manager

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

To further develop the Customs brokerage product in the marketplace through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company’s policy and procedures. 

Tasks and Duties 

• Ensure all classification instructions for all shipments for all customers. 

• Monitor duty deferment usage and levels. 

• Monitor license/visa applications. 

• Ensure all new business is transitioned correctly. 

• Make 2 F2F calls per week – Retention/Sales 

• Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.  

• Promote productivity tools (e.g., using edoc, process management, customsware usage/Expo customs. 

• Audit of files in accordance to AEO  

• Follow up refunds with customs authorities.  

• Management of customs system 

• Send client report requests through the available database (expo request, expo reporting) 

• Provide content for customer reviews – duty/vat, 

• Be open to implementing new system changes and enhancements into your department.   

• Review and conduct staff appraisals and one to one meeting timely in line with the 3+1 Initiative  

• Assist supervisor and key staff with goal setting and monitoring development. 

This section lists desired qualifications for the job and may be edited to the specific job role.  

• Written and verbal communication skills 

• Listening skills 

• Leadership 

• Emotional intelligence 

• Leading change 

• Adaptability 

• Presentation skills 

• Analytical thinking 

• Problem solving  

• Strategic Planning 

• English language proficiency 

• Global logistics industry knowledge 

• 3-5 years of Customs Broker’s specific knowledge 

• Customs Brokers License

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus