Head of Operational Excellence & Enablement

@ JOLT

Head of Operational Excellence & Enablement

Posted 1 day ago

About the job

JOLT is a leader in electric vehicle charging and digital out-of-home media, operating worldwide. The role focuses on building AI solutions, leading global supply chain and customer experience, and driving operational excellence in a fast-growing environment.

Requirements

Experience building or owning AI/automation products
Leading operational teams globally
Data analysis and KPI management
Industry background in EV charging or hardware
Digital Product management experience

Qualifications

5–10+ years in Operations and Digital Product
Experience in fast-paced, global environments
Leadership in supply chain or field ops
Strong analytical and decision-making skills
Ability to influence teams and drive projects

Full job description

About Us

JOLT is a global leader in electric vehicle charging and digital out-of-home media, creating smarter ways for people and brands to move. Operating across the United States, Canada, the U.K., Australia, and New Zealand, JOLT is helping make it faster, easier and simpler for drivers everywhere to switch to electric vehicles. The company combines accessible, reliable EV charging with a digital advertising network that connects brands with consumers at key moments in their daily journeys. By integrating sustainable infrastructure with data-driven media, JOLT delivers measurable impact for advertisers while helping accelerate the shift toward electric mobility worldwide. Recognized by TIME and Statista as one of the world’s top 250 greentech companies, JOLT continues to expand its mission to make charging convenient, accessible, and built for the future.

Lead the design and delivery of JOLT’s AI-first Operations ecosystem — while overseeing Global CX and Supply Chain. This is a role which combines operational leadership with building AI and Automation solutions to operational problems. You will be hands on tools building the Agentic Operations ecosystem for JOLT, collaborating with Digital Product and Software Engineering. You will lead the Global Supply Chain and Customer Experience functions and influence local Operations leads across five markets to drive operational excellence and adopt AI-native ways of working. JOLT operates ~2,600 EV charging/OOH advertising stations across the US, Canada, UK, Australia, and New Zealand. This role is based in the US or Canada.

Operations AI Delivery Lead

Own and deliver the AI roadmap for JOLT’s Global Operations — across predictive maintenance, CX automation, and real-time network monitoring
Define, prioritise, and ship AI & automation features, translating operational pain points from local Operations Managers into scalable digital product solutions
Embed agentic AI workflows across the Operations function, shifting JOLT from reactive to preventative operations

Global CX and Supply Chain

Own and lead Global Supply Chain and Customer Experience Operations — setting strategy, leading a small team, owning KPIs, and driving continuous improvement
Global Supply Chain at JOLT relates to charging, screen equipment and spare part planning, ordering, storage and transport
Global Customer Experience at JOLT relates to driver support via digital and contract centre channels

Local Operational Excellence

Drive operational excellence and best practices across global markets by influencing local Operations Managers
Own Global Operations & Maintenance Standard Operating Procedures (SOPs) and operating cadence
Drive Continuous Improvement projects across global markets

Required Skills

Demonstrated track record of building or owning AI/automation products in an operational context (supply chain, field ops, CX, or logistics)
Experience influencing and leading operational teams, ideally in a global context
Commercial and analytical mindset: comfortable with data, KPIs, and ROI-based decision making
Industry background in EV charging (CPO), physical infrastructure, Out-of-Home Media, or Tech hardware preferred
Digital Product management experience a plus

Previous experience

5–10+ years in a blend of Operations and Digital Product or Software Engineering — we are looking for someone who has led operations and built / owned the tools that run them, preferably in EV Charging (CPO), Out-of-Home Media, Tech Hardware or Physical Infrastructure
Previous experience in a start-up, scale-up, or consulting environment where you have had to build structure in a fast-paced global environment

Benefits

Employees will be provided with access to benefits in accordance with JOLT’s employee policies. These benefits include but are not limited to:

Medical
Dental
Vision
Life Insurance
Long-Term Disability
401(k)
Parental Leave

Work Eligibility

Applicants must be authorized to work in the United States. JOLT is unable to provide visa sponsorship for this role at this time.

Accessibility & Accommodations

If you require a reasonable accommodation during the application or interview process, please contact us. We are happy to support applicants with disabilities throughout the hiring process.

Equal Employment Opportunity

JOLT is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, veteran status, or any other protected characteristic. We are committed to fostering an inclusive and accessible workplace for all employees.

To Apply

We're trying to make a difference at JOLT and need entrepreneurial team players who can problem-solve and thrive in ambiguous environments. Even if you don't think you're the perfect fit - that's ok! If you're passionate about what we're doing at JOLT, we want to hear from you!

Our customers come from all backgrounds and it's important that our staff do too. If you think you could add value to our organisation, apply now and let us know why JOLT is the right fit for you.

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