Senior Client Service Manager

At Gallagher, we’re united by a commitment to helping businesses and individuals thrive. As a Client Service Manager III, you’ll play a key role in delivering exceptional service to our clients. You’ll manage a portfolio of accounts, build strong relationships, and ensure our clients feel supported every step of the way. This is your chance to make a real impact while working with a team that values collaboration, innovation, and growth.

In this role, you’ll be the go-to person for your clients, ensuring their needs are met with care and efficiency. You’ll lead the renewal process, working closely with the production team to deliver tailored solutions. By cultivating strong relationships with clients and their teams, you’ll help secure existing business and identify opportunities for additional services. Your work will directly contribute to client satisfaction, retention, and the overall success of our branch.

Here’s what you’ll do:

• Manage a portfolio of public entity accounts, ensuring high-quality service delivery
• Partner with the production team to lead renewals and deliver the best solutions.
• Build and maintain strong relationships with clients and their teams.
• Identify opportunities to expand services and coverage.
• Foster a culture of continuous improvement and collaboration.

Here’s what you’ll bring to the role:

• A bachelor’s degree with 5+ years of client service or claims management experience, or a high school diploma/GED with 10+ years of experience.
• Property and Casualty Licensing as required.
• Experience managing client relationships, preferably in insurance.
• Financial acumen and the ability to balance priorities effectively.
• A knack for using technology to enhance productivity and service quality.
• Strong communication skills and a consultative approach to problem-solving.
• Role is open for Hybrid or Fully remote based out of Louisana.

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At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)