Call Center Representative (Medical/ Insurance Experience Preferred)

@ Latitude Inc

Call Center Representative (Medical/ Insurance Experience Preferred)

Posted 5 months ago

This job is still taking applications, but it's been up a while.

About the job

Join our team as a Call Center Representative to handle high-volume calls, assist patients, and provide excellent customer service in healthcare or insurance.

Requirements

Customer service skills
High-volume call handling
Insurance verification expertise
CRM system experience

Qualifications

Healthcare or insurance background
Excellent communication skills
Ability to multitask
Attention to detail

Full job description

Position Overview:

We are seeking a customer-focused Call Center Representative to join our team. This role is responsible for handling high-volume inbound and outbound calls, assisting patients, members, or providers with questions, and delivering an excellent customer experience. Candidates with medical, healthcare, or health insurance experience are preferred but not required.

Hours: Monday-Friday 8am-5pm

Responsibilities:

Answer high-volume inbound calls and make outbound calls as needed.
Assist patients/members with inquiries related to:
Benefits, eligibility, and coverage
Claims status and billing questions
Provider information and referrals
Appointment scheduling and general support
Accurately document all interactions in CRM or healthcare systems.
Verify insurance and demographic information.
Provide clear explanations of policies, procedures, and next steps.
Escalate complex or sensitive issues to appropriate teams.
Maintain confidentiality and comply with HIPAA and company policies.
Meet or exceed call center performance metrics (quality, productivity, attendance).
Collaborate with internal teams to resolve customer concerns quickly and efficiently.

Show full description

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