Presales Solution Architect - Amazon Connect

@ TTEC Digital

Presales Solution Architect - Amazon Connect

Posted 17 months ago

This job is still taking applications, but it's been up a while.

About the job

TTEC Digital is a leader in customer experience solutions, supporting clients with innovative AWS and AI-based customer engagement strategies. The Presales Solution Architect role focuses on technical design, demonstrating solutions, and building client relationships, working remotely in North America.

Requirements

3+ years customer-facing experience
3+ years Amazon Connect and AWS
7+ years in IT or app development
Relevant AWS certifications
Strong communication skills

Qualifications

Bachelor's degree or equivalent
Ability to travel up to 30%
Proven critical thinking skills
Experience with solution design
Ability to articulate technical value

Full job description

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

TTEC Digital AWS Practice is seeking a Presales Solution Architect to join our growing AWS Practice.  This is a 100% remote role based in North America. 

We currently have a need to hire an experienced AWS Presales/Solution Architect to be the technical subject matter expert supporting the development of relationships and opportunities with customers. You will work closely with our customers’ C-Level and Technical Executives to define a next generation Customer Experience vision in AWS built on AI then design the technical solutions that will enable the vision. Customers will look to you as the expert to help them achieve their business goals through technology leveraging the power of AWS services. 

Your knowledge and experience in Amazon Connect, AWS, intelligent automation, voice applications, digital channels, Generative AI, journey orchestration, voice self-service, and conversational Bot solutions space will be the key for success.  We offer a highly competitive compensation package that includes a base salary and quarterly upside earning potential.   

What you'll be doing

Be the subject matter expert in AWS and Amazon Connect-based solutions in conversations with customers 
Figuring out how to piece together solutions across AWS and other leading ISV solutions such as Verint, PEGA, Salesforce, and more as a cohesive, integrated solution 
Design innovative solutions based on customer needs, requirements, and input that incorporate  
Lead technical discovery with customers during the sales cycle 
Deliver immersive demonstrations to showcase what can be done with Cloud, AI, and other tools for Customer Experience 
Work closely with Business Development in defining technical strategy for opportunity pursuits and territory planning 
Develop Presentations, Proposals, and Workshops based on customer need 
Educate customers, partners, and peers on the value and benefits of AWS 
Create Statements of Work that will implement the vision of the customer  
Lead Workshops with Customers and Prospects on AWS 
Build and nurture relationships with AWS and other vendor Solution Architects and Technical Leaders 
Contribute to and leverage TTEC’s Solution Frameworks  
Provide support for RFP Response  
Work closely with Product and Services leadership to identify trends in Customer Needs to grow portfolio  
Helping customers to expand beyond Amazon Connect to other AWS Services such as EKS, Sagemaker, Bedrock, S3, EC2, and more

What skills you will bring:

3+ years proven track record of customer-facing experience designing complex solutions in a Technical Pre-Sales role (Sales Engineer, Solution Architect, etc.) 
3+ years of expertise in Amazon Connect and AWS 
7+ years of experience in information technology or application development 
Relevant Certifications or Accreditations in AWS  
Ability to think critically and logically articulate technical recommendations into customer business value – both verbally and through compelling presentations and proposals  
Excellent communication skills with the superpower to translate complex technical concepts to a variety of audiences 
Experience working with Customers and Partners  
Ability to travel up to 30% for Customer and Partner meetings

This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

Benefits available to eligible employees include the following:

- Medical, dental, vision

- tax-advantaged health care accounts

- financial and income protection benefits

- paid time off (PTO) and wellness time off.

This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.

About Us

TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.

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