Customer Service Representative

@ 5651 Rhenus Warehousing Solutions IND LLC
5651 Rhenus Warehousing Solutions IND LLC5651rhenuswarehousingsolutionsindllc.com

Customer Service Representative

Plainfield, IN
Posted 3 days ago

About the job

Rhenus Logistics seeks a Customer Service Representative to handle customer accounts, resolve issues, support billing, and promote excellent service at our Plainfield, Indiana facility.

Requirements

  • 2+ years customer service experience
  • Experience with warehouse or logistics
  • Proficient in Microsoft Office
  • Excellent communication skills
  • Organized and detail-oriented

Qualifications

  • Bachelor's in Business or related
  • Experience with WMS systems
  • Ability to work on-site full time
  • Customer-focused attitude
  • Bilingual in English/Spanish or German

Full job description

What You Can Expect:

  • Serve as the primary point of contact for assigned customer accounts, providing timely, professional, and solutions-focused support.
  • Respond to customer inquiries promptly, communicate shipment or operational updates, and proactively manage customer expectations.
  • Coordinate closely with warehouse operations to resolve service issues, investigate discrepancies, and ensure customer requirements are met.
  • Take ownership of customer concerns through resolution, escalating issues to management when appropriate.
  • Track customer requests, value-added services, and operational activities while maintaining accurate documentation and shared records.
  • Coordinate weekly billing activities with the Finance team to ensure timely invoices, resolve billing discrepancies, and support the weekly billing cycle.
  • Assist with customer claims by gathering documentation, maintaining claim records, and supporting investigations alongside the operations team.
  • Prepare and maintain customer reports, KPI trackers, meeting minutes, contracts, and operational documentation using Microsoft Excel and shared file systems.
  • Participate in regular customer meetings and internal operational reviews, providing updates and supporting continuous improvement initiatives.
  • Maintain accurate customer information within warehouse management systems and internal databases.
  • Collaborate with cross-functional teams to ensure service expectations, contractual commitments, and customer deliverables are consistently achieved.
  • Promote a safe, organized, and customer-focused work environment while demonstrating Rhenus values in daily interactions.
  • Perform other duties and special projects as assigned.

What You Bring:

  • 2+ years of customer service, account coordination, or customer support experience within logistics, warehousing, distribution, manufacturing, or a related industry.
  • Bachelor's degree in Business, Supply Chain Management, or a related field is preferred, or an equivalent combination of education and relevant experience.
  • Experience supporting customers in a contract logistics or warehouse environment is considered a strong asset.
  • Excellent verbal and written communication skills with a strong customer service mindset.
  • Proficiency with Microsoft Office, particularly Excel and Outlook; experience preparing reports, maintaining spreadsheets, and managing customer documentation.
  • Experience using Warehouse Management Systems (WMS); Blue Yonder experience is considered a strong asset.
  • Strong organizational, multitasking, and time management skills, with the ability to prioritize competing demands.
  • Exceptional attention to detail with strong analytical and problem-solving abilities.
  • Ability to build positive working relationships with customers, warehouse operations, and internal stakeholders.
  • Professional, dependable, and accountable with the ability to thrive in a fast-paced environment.
  • Bilingual English/Spanish or English/German is considered a strong asset.
  • Ability to work on-site five days per week at our Plainfield, Indiana facility.
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