Hotel Guest Services Manager

A Boutique Lifestyle Hotel in Houston seeks an experienced Hotel Front Desk Manager to provide hands-on leadership to the Front Desk and other related departments. If you are looking for a new opportunity to join a stable company with a great culture that offers opportunities for professional and personal growth, you have found it. Apply today!

Responsibilities:

• Attract and secure top talent that will ensure a quality Guest experience
• Provide the highest level of leadership through ongoing training and mentorship
• Be a hands-on leader by maintaining a consistent presence in the Guest areas
• Ensuring that all Guests are provided access to all Guest experience programs
• Lead and manage a seamless Guest experience at arrival and departure

Qualifications:

• A bachelor's degree in Hospitality Management, Business Administration, or a related field a plus.
• Minimum three years of experience in a front office role in a hotel, with at least two years in a supervisory or management capacity.
• Experience with hotel Property Management Systems (PMS) (specify preferred systems, e.g., Opera, etc.).
• High-Level Hospitality or Customer Service experience
• LifeStyle Brand familiarity
• Passionate Leadership Skills
• People-oriented Servant Leader
• Trainer mindset

Benefits:

• Salary - $75,000 to $80,000
• Holiday pay
• Sick and Vacation pay
• Medical plan with contribution
• 401K plan