Technology Lead – Oracle Retail Merchandise

We are looking for an experienced Technology Lead – Oracle Retail to support a retail client onsite in Plano, TX. The ideal candidate will have strong experience with Oracle Retail Sales Audit, Merchandising, and client-facing support, along with the ability to coordinate effectively between business stakeholders, IT teams, offshore AMS teams, and Oracle support teams.

Key Responsibilities

• Act as the primary onsite liaison between business stakeholders, IT teams, offshore AMS teams, and MFCS Sales Audit support teams.
• Lead application support and service delivery for Oracle Retail MFCS modules.
• Manage incidents, enhancements, service requests, and production support activities while ensuring adherence to SLAs.
• Drive timely incident resolution and maintain overall system availability and stability.
• Gather and analyze business requirements and translate them into actionable functional and technical tasks.
• Facilitate solution discussions with business and technical stakeholders.
• Coordinate with offshore teams to ensure effective delivery of support and enhancement activities.
• Provide functional expertise in Oracle Retail Sales Audit and Merchandising.
• Communicate effectively with client stakeholders and provide regular updates on issues, risks, and resolutions.
• Support continuous improvement initiatives and identify opportunities to improve application support processes.

Mandatory Skills

• Oracle Retail Sales Audit
• Oracle Retail Merchandising
• Client interfacing / stakeholder management
• Strong experience with Oracle Retail MFCS
• Production/application support experience
• Excellent communication and coordination skills

Required Experience

• 8–10+ years of overall IT experience.
• 8–10+ years of relevant experience in the required Oracle Retail skills.
• Strong experience working in the Retail domain.
• Prior experience in onsite/client-facing roles is highly preferred