Customer Services Trainer/QC

@ Sonora Quest Laboratories
Sonora Quest Laboratoriessonoraquestlaboratories.com

Customer Services Trainer/QC

Phoenix, AZ
Posted 2 months ago

This job is still taking applications, but it's been up a while.

About the job

The company provides healthcare billing services, focusing on patient inquiries and departmental training to enhance customer satisfaction and workflow.

Requirements

  • Excellent verbal and written skills
  • Experience in healthcare customer service
  • Organizational skills
  • Ability to handle difficult customers
  • Minimum associates degree or 2 years experience

Qualifications

  • Associates degree in business or communication
  • 2+ years customer service experience
  • Training or supervisory experience
  • Healthcare industry knowledge
  • Ability to work independently

Full job description

Primary City/State:
Phoenix, Arizona

Department Name:
Billing-Ref Lab

Work Shift:
Day

Job Category:
Revenue Cycle

POSITION SUMMARY
Responsible for all functions within the department including dealing directly with patient inquiries and complaints via correspondence, phone or email. Will provides departmental training to all new staff members. Work special projects that will assist the Customer Service unit in meeting goals and/or will increase customer satisfaction.

KNOWLEDGE, SKILLS AND ABILITIES
  • Ability to effectively communicate both verbally and with written communication.


MINIMUM QUALIFICATIONS
  • Associate's degree involving business/communication courses or two years' experience as a medical billing customer service representative in a healthcare industry.
  • Requires excellent verbal , written and organizational skills, the ability to interface with difficult customers and work with minimum direct supervision to meet required goals.


PREFERRED QUALIFICATIONS
  • One year training or supervisory duties.
  • Additional related education and/or experience


EEO Statement:

EEO/Disabled/Veterans

Our organization supports a drug-free work environment.

Privacy Policy:

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