Process Design Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Position Summary:
This job is responsible for managing the assessment, development, execution, and oversight of process improvement and transformation initiatives in support of Operational Excellence objectives to achieve short and long-term strategic goals. Key responsibilities include process engineering best practices and measurable continuous process improvement results. The Process Design Manager performs process engineering and re-engineering for Global Risk Management (GRM) with a focus on the GRM Single Process Inventory (SPI) utilizing tools such as the Process Owner Portal, ARIS and ORCIT Key Measures. 

Responsibilities:

• Facilitate Process Design initiatives across Global Risk Management (GRM), in collaboration with Process Owners / Delegates; create new processes, modify existing, consolidate, delete
• Execute Enterprise Process Management / MCC Initiatives in partnership with GRM Inventory Admin Leads
• Provide Portfolio Intelligence & Analytics to support Op Risk 2.0 and identify process improvement opportunities
• Provide guidance, tools, templates to support efficient end‑to‑end process mapping; ensure alignment with Enterprise Policy & Standard requirements
• Integrates process design best practices and applies business redesign concepts to ensure continuous process improvement tactics are in alignment with long-term strategic goals
• Partner with Process Owners and Delegates on the development and improvement of process efficiency and effectiveness
• Promote identification of compliance and operational risks in processes (including by aligning key standardized risks from the Risk ID taxonomy that are inherent in processes)  
• Drive consistency in the execution of the Enterprise Process Management Policy, and continual improvement of the quality and effectiveness of the GRM SPI
• Work with Process Owners and Delegates, Business Controls teammates, Inventory Administrators, GRM COOs and other GRM stakeholders to execute initiatives related to the SPI
• Ensure issues are proactively identified and escalated for non-performing controls and processes and remediation actions are taken 
• Focus on the long-term strategic goals of GRM SPI, including the quality and accuracy of process documentation

Required Skills:

• 5 years of relevant work experience 
• Flexibility and experience working in a fast-paced environment
• Process engineer or design experience for complex processes with proven results for process simplification and efficiency
• Hands-on experience working with Process Owners and Delegates
• Experience with documentation of process flows and proficiency in Visio and ARIS
• Understanding of requirements for adherence to the Enterprise Process Management Policy and Standard
• Strong verbal and written communication skills
• Proficiency in risk identification and mitigation and adherence to applicable policies
• Ability to build partnerships and skillfully influence others and resolve conflict with awareness of when to escalate

Skills:

• Business Process Analysis
• Continuous Improvement
• Process Design
• Process Management
• Process Performance Measurement
• Conflict Management
• Critical Thinking
• Program Management
• Strategic Thinking
• Decision Making
• Drives Engagement
• Relationship Building

Shift:

1st shift (United States of America)

Hours Per Week: 

40