Entry Level Product Support

@ Year Up United
Year Up Unitedyearupunited.com

Entry Level Product Support

Ross Township, PA
Posted 1 day ago

About the job

Year Up United is a nonprofit in banking, insurance & investment. The role focuses on customer support, troubleshooting, and improving user experience. Ideal for detail-oriented, communicative individuals eager to learn and contribute to economic mobility.

Requirements

  • Troubleshooting skills
  • Customer service experience
  • Strong communication
  • Eager to learn

Qualifications

  • Detail-oriented
  • Excellent communicator
  • Team player
  • Commitment to mission

Full job description

Year Up United, a national nonprofit in the Banking, Insurance & Investment industry, seeks an Entry Level Product Support professional for our Customer Service & Support team. In this role, you’ll troubleshoot basic product issues, respond to customer inquiries, and escalate complex cases. You’ll collaborate with cross-functional teams, document support interactions, and help improve user experiences. Ideal candidates are detail-oriented, strong communicators, eager to learn, and committed to our mission of advancing economic mobility for diverse young adults.
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