Customer Service Representative

Sagility is seeking a Work from Home Customer Service Representative to support members and patients for leading healthcare organizations. In this remote role, you will handle high-volume inbound calls, respond to benefit and claim inquiries, update member records, and provide accurate information with empathy and professionalism. You’ll follow HIPAA and compliance guidelines, use multiple computer systems to research issues, and escalate complex cases as needed. Sagility offers a collaborative, mission-driven environment where you can build your healthcare customer service skills and contribute to better health outcomes at scale.