Sales Support Specialist

The Sales Support Specialist is responsible for ensuring order accuracy, proactive communication, and seamless coordination between Sales, customers, and manufacturing to support successful order execution.

Primary Responsibilities

• Review all customer orders and revisions for accuracy prior to processing.

• Prepare and distribute proforma invoices for all Cash-In-Advance (CIA) customers.

• Review daily backorder reports and coordinate with the plant to determine ETAs; communicate updates to Sales and customers.

• Enter delivery schedules into AX four (4) weeks prior to the first delivery date; three (3) weeks prior for customers with frequent schedule changes.

• Maintain accurate delivery contact and location information within AX.

• Distribute Delivery Schedules (DS) and Delivery Questionnaires (DQ) to the plant and coordinate resolution of any concerns with Sales, customers, and manufacturing.

• Ensure all order holds are cleared prior to entering delivery schedules.

• Close completed orders in tracking systems and verify all line items are fully invoiced in AX.

• Maintain accurate and up‑to‑date information in SharePoint (tracking system) for all order updates, revisions, and issues

• Reconcile delivery discrepancies and invoicing issues in a timely manner.

• Provide Bills of Lading (BOLs) to customers as requested.

Salary Range: $54,000-$77,000

What You’ll Need (Qualifications):

• BA/BS degree or equivalent experience.

• 1-2 years’ experience with Customer Relationship Management (CRM) tools and processes.

• Customer service experience.